As an IT support administrator for our Building Connected platforms, I currently support two separate business units. To effectively assist both, I require access to multiple hubs within the platform. At present, I can only access one hub per account, which limits my ability to provide timely support and often necessitates contacting BC support for additional assistance. Moreover, several of our employees also support multiple business units and similarly need access to multiple BC hubs. Currently, we must create separate email accounts for these users—one per hub—which poses a security risk flagged by our Security team. This practice is not ideal and is discouraged on the Autodesk side, as it leads to confusion with multiple credentials, forgotten accounts, and potential security vulnerabilities. We would greatly appreciate an enhancement that allows users (both IT admins and employees) to access multiple Building Connected hubs using a single account. This would streamline support processes, improve security, and enhance overall user experience. Thank you for your consideration.
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