Cost management documents are not getting updated in Docs

[BehnamVafaei]

Once we turn on the "Access generated documents and uploaded attachments from Docs" the files and folder are only generated/uploaded in Docs in the target location but if the document package gets updated, for example a file gets deleted from the document package in Cost Management, Docs won't be updated accordingly. The old file, although deleted from the document package in the Cost Management, will still exist in Docs.
Same also applies to the folders that are automatically generated. For example if change order "COR01" is created and later deleted from Cost Management, the folder called COR01 will still exist in Docs. This will confuse users if another change order later gets created with the same code as the previously deleted change order, because then in Docs we will have two folder with COR01.
I hope development team can fix this with an update.

[Ric_Weber]

I don't use Cost Management, but this does not sound like One Source, One Truth modeling.  Come on Autodesk, the purpose of ACC is so there are no more silos.  Build it correctly from the start please.  Thank you.  

[ian_turner]

Hello @Ric_Weber, it was built in accordance with customer feedback gained whilst gathering requirements at the start and their preference for an audit trail so for some it was built correctly.

Unfortunately our users don't all share the same opinions and needs so it's difficult to please everyone but now it's been raised we can evaluate feedback and options to see if we can keep everyone happy. Thank you.

[BehnamVafaei]

Hi @ian_turner @Ric_Weber , I think the solution is simple. If the platform puts the deleted change orders and documents automatically in the deleted items folder, there will always be accessibility and audit trail for managers, and at the same time the users with view/download permission in Docs won't be confused by multiple versions of the same file/folder. The whole point of ACC is to keep one single source of truth and this "user request feature" is really against that goal. I hope your team considers this as improvement request and fixes it as soon as possible. 

[ian_turner]

Hello @BehnamVafaei. 

As my previous post it was built based on feedback from customer requirement gathering and unfortunately our customer base have different opinions.

So this wouldn't be a 'fix' it would be a 'change' and all changes need careful evaluation and planning so we don't negatively affect users who are happy with the existing workflow.

All feedback and opinions are extremely valuable to us and now you have raised the feature request we will evaluate accordingly. 

Thanks

[BehnamVafaei]

Hi @ian_turner ,

As I mentioned, this behavior, although in favor of a few customers who participated in the survey upon initial release and might not know how ACC works, is defying the single source of truth that is expected of ACC. ONE single source of truth, not Two or Three please. Delete the files if someone delete them from the document package in cost management. Please do not make users confused.
I appreciate that you and your team are still open for improvement and are now considering this request. 

Looking forward to this fix,

[ian_turner]

@BehnamVafaei Initially, we only had an ability to manage files via Cost Management and we added a new option after evaluating user feedback over a period of time and discussing with multiple customers.

Indeed the default setting still is to manage the files in Cost Management, as outlined in green which provides you exactly with one source of truth.

You or your company must have made a decision to change that to make them available in Docs, which shows an audit trail, and if that choice is causing you problems today it is possible to change that setting back to managing in Cost.

In the meantime we will evaluate a further change which merges the behaviour.

Thanks!