Missing Projects after Version Upgrade

[floretti]

Hi all,

I need to upgrade several ACC projects from version 2022 to 2024. Today I used the cloud function Revit Cloud Model Upgrade to upgrade two projects as a test but despite getting email notifications for both saying that the upgrade is complete, I can see them via the browser but neither of them are visible/accessible via Revit 2024. I can't view/access them via Revit 2022 either.

Note they are not workshared models, just cloud models.

I am the contract manager, admin, king, god of our account, so permission rights is not the issue. A Revit and Docs license is not the issue either (or being logged into my account via Revit).

I've already looked into both Autodesk articles below but there is no mention of anything related to that. Help pleeeease.  🙂

Upgrade Cloud Models

Upgrade Cloud Models: Next Steps

[floretti]

Interestingly, if I switch off the New Revit Home the projects come up in the list and I can open their models but as soon as the New Revit Home is on they disappear.

[floretti]

I cleared the cache and they came up. I wonder if I'll need to clear the cache every time I upgrade a project.

Also, I'm a bit weary of asking 60+ users to clear their cache as well. I can always create a little bat file to do that but again, not ideal. If anybody knows any ways around the issue or why it's happening it would be very much appreciated.

[floretti · Accepted solution]

The latest Revit update (currently 2024.2.1) fixes this issue. Thanks for all the help, everybody.  😂

[khoo_kee_chai]

Hi, how do you switch off the New Revit Home?

[khoo_kee_chai]

Hi, how to you clear cache for the applications. ie. Revit 2024?

[floretti]

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Workshared-cloud-m...