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Ican't access my projects in the cloud

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Message 1 of 3
africabimconsulting_rimaG789B
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Ican't access my projects in the cloud

As a project administrateur in the cloud I can not find any of my previous project and files on the cloud and so does all the membres and admin I invited to the Platform, while we were working on the cloud ut of the sudden I cannot find no single Project even if I try to access it from revit, no folder appears on the platform

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Message 2 of 3

Hi @africabimconsulting_rimaG789B  please follow the line items from this article and see if it solves your problem. 
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Cannot-log-into-BI...

Please let me know if this works. Thank you. 

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Prateek Chitnis


Strategic Implementation Manager | AECO (Buildings)




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Message 3 of 3

Hello, thank you for your reply, but the article is appliable to project members,  but as a project admin I can't find any approriate answer. I want to know why as a project admin I can't access  any of my files, the licence is still valid 

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