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I can't open/download project cloud model on ACC

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Message 1 of 3
tomasz.michalekTC2WV
150 Views, 2 Replies

I can't open/download project cloud model on ACC

Hi
I have problem with my model saved as Cloud Model on ACC
I opened normal project from ACC, made some changes and saved them on ACC like a cloud model.

tomaszmichalekTC2WV_0-1707985826388.png
Next day I will open this model but I don't have access to it.

Open from Revit 2024.2 

tomaszmichalekTC2WV_1-1707985905915.png it's not visible
By opening (like a normal project) it's visible through desktop connector but occur "Failed to open document".

tomaszmichalekTC2WV_2-1707986017896.png

Finally, I can't access this model with ACC. It's visible but I can't open it.

tomaszmichalekTC2WV_3-1707986117061.png
What's more, I can't download it from ACC, that shows me.

tomaszmichalekTC2WV_4-1707986174165.png

So I have lost my file....

 

 

 

 

 

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2 REPLIES 2
Message 2 of 3

Hi @tomasz.michalekTC2WV this article explores possible issues you might be encountering. 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-Failed-to-op...

Please let me know if this helps. Thank you. 

Thank you.

Prateek Chitnis


Strategic Implementation Manager | Product Specialist | AECO (Buildings)


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Message 3 of 3

It isn't a solution for this problem.
Still we can't save cloud model ( working) on ACC

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