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Filter out Email Notifications by Issue Type

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hnauDMCXY
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Filter out Email Notifications by Issue Type

I work for a GC and reside in the VDC department for our company. So, all issues that I manage in ACC are either 'coordination' or 'clash' Issue Types (primarily in the Model Coordination module).

 

Our field staff also use ACCs issues but their Issues Types are field related (Issue Type example: Quality - CSLA & MEPF & Security), and are assigned to our company, not one specific person or role. Assigning it to our company is essential so our engineers, superintendents, QAQC and their associated admins are aware of the issues appearing on site. 

 

Because our field team assigns their issues by company, that means the VDC department gets these notifications as well. These issues do not pertain to our day-to-day jobs and it would be beneficial to be able to filter out the hundreds of field issue email notifications from the email notifications we actually need to receive from our 'coordination' and 'clash' Type issues. Is there a pre-existing feature in settings that makes this possible?

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lance.borst
in reply to: hnauDMCXY

Great Suggestion, we will take into consideration for future optionality. Also depending on company standards an option we currently have other options for filtering emails such as role, role mentioned, member mentioned, etc. You may also want to consider a daily or hourly email for issues that you give you the opportunity to open issues up in product and then easily filter to your issue type. Last similar to modifying email notifications you can establish a re-occurring report based on your issue type that would send on whatever frequency you decide (hourly, twice daily, daily, etc.) and then turn off email notifications.

lanceborst_0-1711655275946.png

 

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