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Editing Issue Thumbnail

6 REPLIES 6
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Message 1 of 7
emonnin15
403 Views, 6 Replies

Editing Issue Thumbnail

When creating issues, sometimes, the automatic thumbnail photo that gets attached to the issue is not sufficient enough for what we are trying to capture. It would be nice if we could go into an existing issue and retake the thumbnail photo, in case another element is in the way or something of the sort.

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6 REPLIES 6
Message 2 of 7
Chad-Smith
in reply to: emonnin15

Agreed. I had this same question from a design manager this week.

Particularly if the issue has not yet been resolved, but other elements around it have since been amended. We need to capture a new thumbnail to update to the current situation.

Message 3 of 7
andr3sant0s
in reply to: emonnin15

Hi @emonnin15 and @Chad-Smith 

You can update the thumbnail!

It's not straight forward but you can!

What you need to do is first add a markup to the issue thumbnail and save it.

andr3sant0s_0-1719312702182.png

 

After adding the markup you have the option to retake the thumbnail!

andr3sant0s_1-1719312815182.png

 

The markups that you added to the thumbnail will disappear but you can update the thumbnail.

 

Hope it helps!

Please use Accept as Solution and like/Give Kudos as appropriate to further enhance these forums.
Message 4 of 7
Chad-Smith
in reply to: emonnin15

😮Thank you @andr3sant0s.

That is highly counterintuitive. Hope the devs take note of this and improve the discoverability of the Retake option.

Message 5 of 7
andr3sant0s
in reply to: Chad-Smith

Glad I could help 🙂
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Message 6 of 7
andr3sant0s
in reply to: emonnin15

hi @emonnin15 

Did my explanation helped?

If it did could you please accept it as a solution? 🙂

 

Thanks

Please use Accept as Solution and like/Give Kudos as appropriate to further enhance these forums.
Message 7 of 7
handjonathan
in reply to: emonnin15

Hi [@emonnin15 

Thanks a lot for posting your question to the forums!   Has the solution suggested by @andr3sant0s helped with your issue?

We look forward to hearing back from you with more information so we can help you as a community! 



Jonathan Hand


Industry Community Manager | AEC (Architecture & Building)

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