Desktop Connector Won't Load 16.11.1.2320
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I have recently installed desktop connector and it simply will not load at all.. No error popups at all.. Looking in eventviewer there seems to be two distinct errors though (See further below).
Any help would be greatly appreciated! I have already attempted the following
- Full Uninstall and Reinstall (Uninstall Desktop Connector )
- ,NET Framework Repair Tool
- Install using full admin rights
- Install using SCCM
Event Viewer Error information...
The first is an exception code of 0xe0434352. See screen shot below
The next issue is a .net runtime error. See issue below.
In text for searching purposes
This is the Application Error
Faulting application name: DesktopConnector.Applications.Tray.exe, version: 16.11.1.2320, time stamp: 0x672d5836
Faulting module name: KERNELBASE.dll, version: 10.0.19041.5198, time stamp: 0xd1eefc71
Exception code: 0xe0434352
Fault offset: 0x000000000003b699
Faulting process id: 0x5ffc
Faulting application start time: 0x01db60b819a9026a
Faulting application path: C:\Program Files\Autodesk\Desktop Connector\DesktopConnector.Applications.Tray.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d7778634-23dd-4c9d-8d3b-a1aae8310803
Faulting package full name:
Faulting package-relative application ID:
This is the .Net Runtime Error
Application: DesktopConnector.Applications.Tray.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
at System.Security.Principal.WindowsIdentity.GetCurrent()
at Comet.VirtualFileSystem.CloudFileApi.Registrar..ctor(Comet.Common.Windows.IStorageProvider)
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(Microsoft.Extensions.DependencyInjection.ServiceLookup.ConstructorCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2[[Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext, Microsoft.Extensions.DependencyInjection, Version=6.0.0.0, Culture=neutral, PublicKeyToken=adb9793829ddae60],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].VisitCallSiteMain(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2[[Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext, Microsoft.Extensions.DependencyInjection, Version=6.0.0.0, Culture=neutral, PublicKeyToken=adb9793829ddae60],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].VisitCallSite(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(Microsoft.Extensions.DependencyInjection.ServiceLookup.ConstructorCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2[[Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext, Microsoft.Extensions.DependencyInjection, Version=6.0.0.0, Culture=neutral, PublicKeyToken=adb9793829ddae60],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].VisitCallSiteMain(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2[[Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext, Microsoft.Extensions.DependencyInjection, Version=6.0.0.0, Culture=neutral, PublicKeyToken=adb9793829ddae60],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].VisitCallSite(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(Microsoft.Extensions.DependencyInjection.ServiceLookup.ConstructorCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2[[Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext, Microsoft.Extensions.DependencyInjection, Version=6.0.0.0, Culture=neutral, PublicKeyToken=adb9793829ddae60],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].VisitCallSiteMain(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor`2[[Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext, Microsoft.Extensions.DependencyInjection, Version=6.0.0.0, Culture=neutral, PublicKeyToken=adb9793829ddae60],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].VisitCallSite(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.RuntimeResolverContext)
at Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceCallSite, Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope)
at Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(System.Type)
at System.Collections.Concurrent.ConcurrentDictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].GetOrAdd(System.__Canon, System.Func`2<System.__Canon,System.__Canon>)
at Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(System.Type, Microsoft.Extensions.DependencyInjection.ServiceLookup.ServiceProviderEngineScope)
at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService(System.IServiceProvider, System.Type)
at Microsoft.Extensions.DependencyInjection.ServiceProviderServiceExtensions.GetRequiredService[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.IServiceProvider)
at Comet.Applications.Tray.ProgramMain.Main()
at Comet.Applications.Tray.Program.Main()
Civil 3D 2025 / Infraworks 2025
Win 10 -DELL Precision Notebook 7680
Want FREE TOOLS! Come get my free productivity tools for civil 3d from the appstore here Ceethreedee tools
Or from my website below!
https://ceethreedee.com/ceethreedee-tools
Win 10 -DELL Precision Notebook 7680
Want FREE TOOLS! Come get my free productivity tools for civil 3d from the appstore here Ceethreedee tools
Or from my website below!
https://ceethreedee.com/ceethreedee-tools