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Content Catalog Data Missing

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zharperCKJP9
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Content Catalog Data Missing

I am having a major issue with the content catalog. Last week, I placed several families and details into content catalog collections. This week, when I log into the cloud, I can see all of the collections, but they are empty.  No families or details are to be found. 

Attempting to resolve the issue, I unsuccessfully used the following workflow. I use Google Chrome web browser. 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Library-items-are-...  

Has anyone encountered and resolved this issue?

A side note: I had to set up a call with Autodesk last week about issues I had editing the basic permissions for the catalog, and they informed me that the problem I encountered was due to a bug. This is disheartening because I planned to implement this tool across my organization for the new year, but there are still several issues that need to be worked out on Autodesk's side before I feel comfortable rolling it out. The product does not work as advertised in its current state.

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