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ACC Docs folder missing

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Message 1 of 3
kate.ruiter.wsn
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ACC Docs folder missing

Has anyone else had an issue where the Docs folder disappears on the web version of ACC?

 

We set up a project using our template that has all folders set up.  The project set up correctly.  We added members, and added Revit models to the Docs folder on Dec 28th.  Now Dec 30th I had someone request to be invited to the project.  I went to the members section to invite them, but after inviting them they never received an invite, and they are not showing in the members list.  (I tried multiple times).  I also noticed Docs was missing from the permissions, so I tried to browse to the Docs folder, and it's no longer there.  The odd part is, you can still access the Revit models in the Docs folder through Revit. 

 

I can't find any troubleshooting on this issue online, and this is the second project it has happened on.  I'm curious if anyone else has run in to this?

 

I attached an screenshot.

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Message 2 of 3

I have just noticed the same issue on one of my projects. Googled to find a solution and just found your post. Did you manage to get to the bottom of it?

Message 3 of 3

We are working on the issue with Autodesk right now.  No solution yet.  It sounds like they had some issues with creating projects on ACC on Dec 17th and 18th that caused it.  That issue has been resolved, so any new projects it shouldn't happen to again.  I would recommend reaching out to Autodesk. 

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