Rendering Forum (Read Only)
Welcome to Autodesk’s Rendering Forums. Share your knowledge, ask questions, and explore popular Rendering topics.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Student Cloud Credits

67 REPLIES 67
SOLVED
Reply
Message 1 of 68
edoardo.barberis
8169 Views, 67 Replies

Student Cloud Credits

Hello everyone,

 

I'm using Revit 2015 and I'm not able to use the tool "Render in cloud": during the step 1 the message " Unable to get Cloud Credit balance" appears. I knew that credits for student license were unlimited... is something changed ? It's strange because I've already used this tool in the past and it worked perfectly.

 

Thank you for the help.

67 REPLIES 67
Message 2 of 68

Hi,

 

You are right, students have unlimited cloud credits. Have you registered as a student at student here: http://students.autodesk.com/

After you register, be sure to download Revit (even if you have it already). This will associate your Autodesk ID with a student subscription.

 

Thanks.

Aradhana Vaidya
Customer Success Engineer, Rendering & Visualization
Message 3 of 68

Thank you very much for your answer,

 

unfortunately I've tried to reinstall the product from the linked page but the cloud doesn't work yet. Is there something else that I could do to solve the problem ?

 

Thank you again for your disponibility.

Message 4 of 68

Hello Edoardo,

 

From the error message, the problem seems not related to your account, it may be caused by that your network cannot connect to credits count service or the credits count service's instability. Could you share me the screenshot of the error dialog you saw to let me check it? And could let me know if it have been worked well before on your this machine?

 


Thanks,
Sally Dong
Message 5 of 68

Hello,

 

I've added the screenshot as asked. I've used rendering in cloud before on this machine with no problems, but Revit version was different. I used Revit 2013.

 

Thank you.

 

Message 6 of 68

Hello Edoardo,

 

Could you try this work around to check wheter it can work for you.

1. Press WIN + R key to open Run window.

2. Paste %localappdata% to the input box and click OK.

3. It will open a file explorer and show the path like "C:\Users\USERID\AppData\Local\Autodesk"

4. Find "Web Services" folder and rename it to anyother name.

5. Close your Revit and relaunch it.

6. log-in agian and try cloud rendering again.

 

Any problem please let me know.

 


Thanks,
Sally Dong
Message 7 of 68

Goodmorning,

 

I've tried to do as suggested but the problem still remains...

 

Thank you anyway.

Message 8 of 68

Hello,

 

Could you try to install a web debug tool to hlep to debug this problem?

1. install fiddler from here: http://www.telerik.com/fiddler

2. lanuch fiddler

3. lanuch Revit and click render in cloud

4. go back to fiddler and  click File-> Save -> All sessions...

5. send the saved file to me (yuejuan.dong@autodesk.com)

 

Thanks in advanced for working with us on this problem.

 


Thanks,
Sally Dong
Message 9 of 68

Through the communication by email, we finally found the root cause was the customer's IE browser blocked cookies. He resolved this problem by decreaseing the settings against cookies. 

 

Post the detail steps for others:

  1. Open IE browser and settings iInternet options --> Privacy tab --> check whether you use the highest settings here
  2. Click on Advanced to open the advanced privacy settings --> check whether you select block option here

Thanks,
Sally Dong
Message 10 of 68

I am facing the same problem. But neither of the solutions helped me. What else can be done ? 

Message 11 of 68

Hello,

 

We checked your account and it looks good from our data base. Could you let me know what's the error message you had seen to help to understand the problem clearly?

 


Thanks,
Sally Dong
Message 12 of 68
archyasmeen
in reply to: dovilegud1993

I have the same issue,I have the edu. linces but I dont have any credit,whaen I go to account management it said that I have a student accsess to the cloud rendering.Please help me with that,I will be so appreciated

Message 13 of 68
anavaidya
in reply to: archyasmeen

@archyasmeen - I checked your account and you have student credits. If you are using Revit, please log out and log back in and check again. Let me know if the problem persists. If it does, attach a screenshot here.

Thanks,
Aradhana Vaidya
Customer Success Engineer, Rendering & Visualization
Message 14 of 68
archyasmeen
in reply to: anavaidya

Thanks that work 

Message 15 of 68
archyasmeen
in reply to: archyasmeen

It's work yestreday,and today its back to 0 credit,how I can fix it again?

Message 16 of 68
archyasmeen
in reply to: archyasmeen

I try to sign out and sign in but no luck
Message 17 of 68
anavaidya
in reply to: archyasmeen

I'm sorry that you are having issues. Can you send me a screenshot of the rendering dialog from Revit? I'll let you know if there is a problem on our side.
Aradhana Vaidya
Customer Success Engineer, Rendering & Visualization
Message 18 of 68
archyasmeen
in reply to: anavaidya

 
Message 19 of 68
archyasmeen
in reply to: archyasmeen

Is there is an issue with my account?
Message 20 of 68
anavaidya
in reply to: archyasmeen

I am checking on our end. I'll let you know.
Aradhana Vaidya
Customer Success Engineer, Rendering & Visualization

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report