Student Cloud Credits

[edoardo.barberis]

Hello everyone,

I'm using Revit 2015 and I'm not able to use the tool "Render in cloud": during the step 1 the message " Unable to get Cloud Credit balance" appears. I knew that credits for student license were unlimited... is something changed ? It's strange because I've already used this tool in the past and it worked perfectly.

Thank you for the help.

[SallyDong2005]

Hi @larissa.patel,

I checked your account in our data base, it is an unlimited EDU account. Please try to sign out and sign in agian to t ry it agian. Any problem please let me know.

[larissa.patel]

Thank you. That solved it.

[Anonymous]

hey I'm also having problem with rendering. I'm a student but it says I only have 25 credits

[anavaidya]

Hi @Anonymous,

I checked your account (using the emailID used on this forum) and you are not registered as a Student. Please do the following:

- Register here: http://students.autodesk.com/

- After you register, be sure to download Revit (even if you have it already). This will associate your Autodesk ID with a student subscription.

- More information: http://knowledge.autodesk.com/customer-service/account-management/subscription-management/subscripti...

Thanks,

[yukchi.pang]

Hi, I am trying to make a cloud rendering, but my cloud rendering interafce does not even load,

Please help

[Anonymous]

Hi, I'm having the same problem - registered as a student and even though I don't have unlimited credit points, but just 25. I downloaded Revit again, do I need to re-install it as well, if I have it already? I mean delete the one that I have and then install the new one? 

[SallyDong2005]

Hi @yukchi.pang,

Could you give me more information? Have your account worked as unlimited student account before? or is this your first time to use cloud rendering?

If this is your first time to get student account, please follow the Ana's post to register and then download a Revit software. Any problem please let me know.

[SallyDong2005]

Hi @Anonymous,

Where you download the Revit from? Please make sure you downloaded it from the education page:http://www.autodesk.com/education/free-software/featured. And you just need to download it if you already have one installed. Then try to sign out and sign in again.  Any problem please let me know.

[drcapu]

Hi, I'm having the same problem as everybody else. I tried everything that's suggested in here but nothing seems to work. It started to happen after I ereased some temp files from my hard drive in order to gain space. Thanks a lot, I have a deadline at the university very soon!

[drcapu]

Here's a screenshot that could help

[SallyDong2005]

@drcapu,

This issue seems caused by a temporary service issue, and now everything should be ok. Could you try it again, and any problem please let me know.

[Anonymous]

Hi I'm having the same problem. I've already log out and then log in again but it didn't work. Could you help me? Thank you.

[SallyDong2005]

Hello @Anonymous,

I checked your account and your rendering history, seems you are a new user just created on rendering. Is this your first time to use cloud rendering? Have you subscribe as student account before? If you did not subscribe for student account before, please follow this steps to apply student account:

- Register here: http://students.autodesk.com/

- After you register, be sure to download Revit (even if you have it already). This will associate your Autodesk ID with a student subscription.

- More information: http://knowledge.autodesk.com/customer-service/account-management/subscription-management/subscripti...

Any problem please let me know.

[jas_rocks123]

hi @SallyDong2005

I am using revit 2016 and i have a student's account. But while rendering in cloud it shows that i only have 25 credits. I have tried re- installing revit and tried re-logging in. But nothimg has worked. Is there anyway to get the unlimited credits back? 

Thanks

[SallyDong2005]

Hi @jas_rocks123,

Is this your first time to use cloud rendering? I did not seen any rendering job in your account, and you account is free trail user. I would like to suggest you to follow this steps to register as a student account. If there is any problem please let me know.

- Re-register here: http://students.autodesk.com/
- After you register, be sure to download Revit (even if you have it already). This will associate your Autodesk ID with a student subscription.
- More information: http://knowledge.autodesk.com/customer-service/account-management/subscription-management/subscripti...

[carlos.h.silva]

Good afternoon Sally,

i have a vê a similar issue in my student account, I tried to do a special render but was not allowed due the lack of credits.

is not unlimited for student user?

than you so much.

best regards!

Carlos Silva

[SallyDong2005]

Hello @carlos.h.silva,

I checked your account and found it is a free trail user, not EDU account. I would like to suggest you to follow my previous reply to register as an EDU account. Any problem please let me know.

[carlos.h.silva]

Sorry, 

but i can't find in the webpage of previous reply the place to do the re-register.

only information.

[jas_rocks123]

hi..

but where do i go to re - register the account. can you please more elaborate on the instructions. the link doesn't take me to the page where i can re-register.

thankyou

[Support.A360.Rendering]

Hi @jas_rocks123,

Please register from here:https://accounts.autodesk.com/Authentication/LogOn?viewmode=iframe&ReturnUrl=%2Fauthorize%3Fviewmode...

Any problem please let me know.