Render in Cloud error

[Anonymous]

I have been getting the attached message from Navisworks Simulate for a couple of days now.

[SallyDong2005]

Hello @Anonymous,

The cloud rendering of Navisworks works fine on my side. Could you  help to follow these steps to debug this problem?

1. install a web debug tool fiddler: http://www.telerik.com/fiddler

2. Launch the fiddler

3. launch Navisworks and then try cloud rendering

4. When the error pop again, go to fiddler --> File --> save --> all sessions

5. send the saved log file to support.autodesk360.rendering@autodesk.com

[Anonymous]

Hi Sally,

The previous error has gone 🙂

I do get this, when trying to render when water is applied as a material however....

Dear David Sutcliff!

Unfortunately an error occurred while rendering 1 image from KKD_NAVISWORKS_KAL_COMPLETE_2016-11-29.nwd:

Image:	KKD_NAVISWORKS_KAL_COMPLETE_2016-11-29.nwd
Camera:	Current View
Image Size:	1000 x 808
Render Quality:	standard
File Format:	JPEG
Error:	Rendering failed Learn more...

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[SallyDong2005]

Hello @Anonymous,

I forward this issue to our developer team to check it. Any solution will let you know.