Walkthrough turned on by itself even after switch it off from settings

[mourad.saif]

Hi guys 

why walkthrough is always turned on by itself even after switching it off from the settings , the same on apps , BIM 360 and A360 on IPAD pro

[Luciane_Conceicao]

Hi,

Thanks for your post.

I haven't seen this behaviour before, could you please send more details on how it happens?

Does it happen with the same file or any file?

What is the file type?

Do other users have the same result?

Does it happen only with the apps or with the web browser as well?

Are your apps up-to-date?

Cheers,

Luciane

Luciane Conceição Taylor
Sr Product Support Specialist
Autodesk, Inc.


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[mourad.saif]

Thanks for your response

- It happened with two  files.
- File is nwd.

Yes my friend had same issue on same IPad pro with same file.

- In apps BIM 360 teams and A360.

- my apps are updated 

but when I upload it to BIM 360 Docs it worked perfect. because file was on my A360 drive when this behavior happen on BIM 360 teams and A360 only.

[Luciane_Conceicao]

Hi,

Thanks for your reply.

Would you be able to share the file with me?

Cheers,

Luciane

[mourad.saif]

Hi Luciane
The file is confidential but I can share the link on your email only

[Luciane_Conceicao]

Hi, 

Apologies for the late reply.

I am creating a support case for you.

Cheers,

Luciane.

[mourad.saif]

Hi, thanks for your concern. 

I waiting for reply from support centre

[Anonymous]

Has this been fixed yet as I have same issues 

iPhone works without issue but app on iPad Pro is all but useless to view content . 

[rvarela]

I have a post just placed last week... the behavior described in my post is the same exact as described on this one.  I have some more details about devices, etc.., and when we encountered it.