File Upload Failed

[Anonymous]

Hi, I'm having an issue uploading CAD files to A360.  We have the previous version of the CAD files on a360 and I'm trying to upload a new version.  However I get a File Failed to Upload error.  When I try to upload to a different folder the file uploads okay.  They are not very big files, the largest is 450 kb. 

[Luciane_Conceicao · Accepted solution]

Hi,

Thanks for posting your question in the forum.

Have you tried using a different internet browser to upload the file?

Does the file open without issues when uploaded to the second folder?

Would it be possible that the file got corrupted?

Try auditing and recovering the file to see if AutoCAD finds any errors.

If it's an option, rename the file and see if it uploads without issues to the original folder.

Please let us know if this helps.

Cheers,

Luciane

Luciane Conceição Taylor 
Product Support Specialist
Autodesk, Inc.

Please click the button "Accept Solution" if this suggestion resolves your issue.

[Luciane_Conceicao]

Hi,

I wanted to check if you still need assistance with this issue.

Cheers,

Luciane

[AzainjamalmdXNZ4J]

Upload failure 

need support 

[Luciane_Conceicao]

If the suggestions above didn't help, please log a support case.

Cheers,

Luciane

[AzainjamalmdXNZ4J]

Tried downloading first on a file and then upload

tried via google drive

tried safari

my mechanical engineer has down loaded it on his auto desk though