Hi there,
- Please ensure that your nwd file is not protected or restricted in any way, i.e. password protected or edit/print restricted.
- If it is, just resave the file without those restrictions and then reload it into your hub so that it retranslates for you.
- We've seen this issue for NWD and/or DWF files, so please let us know if this isn't the issue.
Thanks,
Brett Wright
Community Manager