can't display igs files

[Anonymous]

When I'm logged in to the A360 site, I can click on an IGS file and it displays appropriately.

When I share it publicly via a link and password, I get an error saying there is no viewable content. 

It's the same exact file, the same exact link that we've been using for weeks if not months.

Can you help?

[Bud_Schroeder_ADESK]

Thanks for posting your message and we have seen a couple other reports of this. We are looking into this now.

Thanks again for letting us know and once we have more details, we will let you know.

[Bud_Schroeder_ADESK]

Can you try this again now and let us know if it's working.

Thanks for trying this and letting us know how this is going.