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BUG: Blank page when going directly to https://myhub.autodesk360.com?

1 REPLY 1
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Message 1 of 2
maruska
503 Views, 1 Reply

BUG: Blank page when going directly to https://myhub.autodesk360.com?

Whenever I try to go to my Fusion 360 files, I get a blank page. I've tried in both Safari and Chrome. This used to work at some point, but has stopped.

 

This page is blank:

 

https://myhub.autodesk360.com

 

However, if I go to the A360 Dashboard first, then click to sign-in, then go to my projects. Only then can I can get to my Fusion files.

 

https://a360.autodesk.com

 

The bigger problem is that the links in the data panel in the Fusion app link directly to the myhub site - so basically those links don't work for me. I have to go to the a360, sign-in , navigate to the project, etc...

 

 

 

For anyone curious, here is the contents of the "blank" myhub site when I view source:

 

 

<!doctype html>
<html class="autodesk360">

<head>
    <script>
        window.jupiterVersion = '2016-03-15 09:03:26';
    </script>
    <title>A360</title>
    <base href="/">
    <link href='https://fonts.googleapis.com/css?family=Open+Sans:700,600,300,400' rel='stylesheet' type='text/css'>
    <!-- injector:css -->
    <link href="https://pstatic.autodesk360.com/static/g/static/build/styles.fad29f0c.css" rel="stylesheet" type="text/css">
    <!-- endinjector:css -->
    <link rel="icon" href="https://pstatic.autodesk360.com/static/g/static/favicon.9981c6df.ico" type="image/x-icon">
    <script type="application/javascript">
        var require = {
            waitSeconds: 0
        };
    </script>
    <script src="//cdnjs.cloudflare.com/ajax/libs/require.js/2.1.22/require.min.js" data-main="https://pstatic.autodesk360.com/static/g/static/main.15da5b44.js"></script>
    <script type="application/javascript">
        (function(window) {
            window.galileo = {};
            window.galileo.global = {};
            window.galileo.global.hubs = [{
                "defaultHub": "true",
                "edition": "personal",
                "entitlements": {
                    "contracts": {
                        "contractId": "200710150271094autodesk360personalUNLIMITED",
                        "endDate": "-1",
                        "GUID": "200710150271094",
                        "id": "96386",
                        "seats": "1",
                        "serviceName": "autodesk360personal",
                        "startDate": "1412655304000",
                        "type": "UNLIMITED",
                        "usageLimits": "DEFAULT_PERSONAL_UNLIMITED"
                    },
                    "endDate": "0",
                    "links": {
                        "link": {
                            "rel": "buy",
                            "href": "http://www.autodesk.com/store/a360",
                            "title": "Buy Url"
                        }
                    },
                    "seats": "0",
                    "startDate": "1458601533000",
                    "status": "SUBSCRIBED",
                    "type": "UNLIMITED",
                    "usages": [{
                        "currentUsage": "0",
                        "metric": "PEOPLE",
                        "unlimited": "true"
                    }, {
                        "currentUsage": "7",
                        "metric": "PROJECTS",
                        "unlimited": "true"
                    }, {
                        "currentUsage": "0",
                        "metric": "STORAGE",
                        "unlimited": "true"
                    }]
                },
                "hubId": "ue29c128e",
                "ldapEnabled": "false",
                "links": {
                    "link": {
                        "rel": "self",
                        "href": "https://myhub.autodesk360.com/ue29c128e",
                        "title": "Self URI"
                    }
                },
                "name": "maruskaj@mac.com",
                "owner": "2014040895110",
                "role": "ADMIN",
                "status": "Active",
                "tenantId": "0",
                "wipId": "urn:adsk.wipdata&colon;container:YAmh5nTNT7Se0l-JQzZh1g"
            }];
            window.galileo.global.isGuestInvitationAllowed = true;
            window.galileo.global.userInvitationDisabled = false;
            window.galileo.global.userActivationModerated = true;
            window.galileo.global.userActivationSemiModerated = "";
            window.galileo.global.isC4RUser = false;
            window.galileo.global.isFusionUser = true;
            window.galileo.global.emailPreferences = [{
                "name": "Jupiter.OnBoarding.commentsMarkupToolbar.lmvSubToolBarTour",
                "value": "true"
            }, {
                "name": "Jupiter.OnBoarding.applicationSwitcher.allProjects",
                "value": "true"
            }, {
                "name": "Jupiter.OnBoarding.uploadData.projectAllData",
                "value": "true"
            }, {
                "name": "e2o.onboarding.dontShowCreateProject",
                "value": "true"
            }, {
                "name": "COHORT_ID",
                "value": "20140408"
            }, {
                "name": "e2o.accept.new.galileo",
                "value": "true"
            }, {
                "name": "Jupiter.OnBoarding.intro.viewerTour",
                "value": "true"
            }, {
                "name": "e2o.onboarding.dontShowOverview",
                "value": "true"
            }, {
                "name": "Jupiter.OnBoarding.projectActivity.projectAllData",
                "value": "true"
            }, {
                "name": "Jupiter.OnBoarding.intro.projectAllData",
                "value": "true"
            }, {
                "name": "Jupiter.OnBoarding.intro.overviewTour",
                "value": "true"
            }, {
                "name": "Jupiter.OnBoarding.userSettings.allProjects",
                "value": "true"
            }, {
                "name": "e2o.onboarding.dontShowAllProjectsCoachmarks",
                "value": "true"
            }, {
                "name": "e2o.onboarding.dontShowProjectCoachmarks",
                "value": "true"
            }, {
                "name": "e2o.jupiter.projects.recent.filter",
                "value": "my"
            }, {
                "name": "Jupiter.OnBoarding.intro.allProjects",
                "value": "true"
            }, {
                "name": "showDrive",
                "value": "true"
            }, {
                "name": "e2o.try.new.galileo",
                "value": "true"
            }];
            window.galileo.global.guidPreferences = [{
                "name": "user.lang",
                "value": "en"
            }];
            window.galileo.global.demoProjectId = "D201404081074276";
            window.galileo.global.language = "en";
            window.galileo.global.errorceptionKey = "";
            window.galileo.global.errorceptionEnabled = "false";
            window.galileo.global.apiVersion = '1'
        })(window);
    </script>
    <script type="application/javascript">
        if (window.galileo && window.galileo.global.errorceptionEnabled && window.galileo.global.errorceptionEnabled === "true") {
            (function(_, e, rr, s) {
                _._errs = [s];
                var c = _.onerror;
                _.onerror = function() {
                    var a = arguments;
                    _._errs.push(a);
                    c && c.apply(this, a)
                };
                var b = function() {
                    var c = e.createElement(rr),
                        b = e.getElementsByTagName(rr)[0];
                    c.src="//beacon.errorception.com/" + s + ".js";
                    c.async = !0;
                    b.parentNode.insertBefore(c, b)
                };
                _.addEventListener ? _.addEventListener("load", b, !1) : _.attachEvent("onload", b)
            })(window, document, "script", window.galileo.global.errorceptionKey);
        }
    </script>
    <meta name="viewport" content="width=device-width, initial-scale=1">
</head>

<body track-analytics class="modal-attach-point" ng-class="{pushContent: trailMessageExists}">
    <tour-popover ng-if="tours.getCurrentPage()"></tour-popover>
    <messages></messages>
    <!--<sidenav ng-hide="true"></sidenav>-->
    <div inproduct-events-notifier></div>
    <div trail-period-communication></div>
    <div class="main shadow" ng-class="{pushElement: trailMessageExists}">
        <masthead ng-show="showMastHead"></masthead>
        <div class="under-masthead-box {{layout}}">
            <div ui-view="content"></div>
            <uservoice></uservoice>
        </div>
        <shy_footer class="hide-when-mobile-phone"></shy_footer>
    </div>
</body>

</html>

 

 

Labels (2)
1 REPLY 1
Message 2 of 2

Hello Joshua,

 

Thanks for posting your message, we moved this to the A360 forum from the Fusion IdeaStation. Let's see if we can figure out what's going on here. The first thing to try would be to clear your cach and all the cookies.  Also be sure to disable any addons that might be running.  Then see if you can sign in to A360 directly.  

 

https://myhub.autodesk360.com

 

Let's start with this to see if it will work.

 

Thanks

Bud Schroeder
AutoCAD Customer Council Beta Programs
Autodesk Inc.

Autodesk Beta Programs!


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