I have one user who complains that Vault Pro 2013 (SP1) crashes frequently. When checking his event log, we verified that he has been crashing frequently due to dll's related to Design Review. Based on the event log, he has been having this problem when we started using Vault Pro 2012 and Design Review 2012. I read another thread on this issue and I performed a clean unistall of both Vault and Design Review and he want 2-1/2 weeks without a crash. Today he tried to perform a simple search and Vault crashed. Below is the event log for this event. He is still having the same problem. I also attached a screen capture of the error message when he crashed.
His system specs:
Dell Precision T7500 with Windows 7 x64 (SP1)
16 GB RAM
NVIDIA Quadro 5000 graphics card.
Event log error:
Log Name: Application
Source: Application Error
Date: 2/28/2013 10:37:29 AM
Event ID: 1000
Task Category: (100)
Faulting application name: Connectivity.VaultPro.exe, version: 188.8.131.52, time stamp: 0x50c00192
Faulting module name: ECompositeViewer.dll, version: 184.108.40.206, time stamp: 0x4f07d08f
Exception code: 0xc0000005
Fault offset: 0x000b9625
Faulting process id: 0x2d8
Faulting application start time: 0x01ce15b3dac5eecc
Faulting application path: C:\Program Files\Autodesk\Vault Professional 2013\Explorer\Connectivity.VaultPro.exe
Faulting module path: C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll
Report Id: c23449d5-81bc-11e2-ad51-bc305bb6913a
<Provider Name="Application Error" />
<TimeCreated SystemTime="2013-02-28T15:37:29.000000000Z" />
<Data>C:\Program Files\Autodesk\Vault Professional 2013\Explorer\Connectivity.VaultPro.exe</Data>
<Data>C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll</Data>
Please help. I don't know what else to do for the user at this point.
Hope everything else is going well with you
Any change in the behavior if you unregister and re-register that DLL?
(from elevated command prompt)
C:\>REGSVR32 "C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll" /u
C:\>REGSVR32 "C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll"
I am doing fine. Long time no see! It's very good to hear from you. I have to tell you that you are missed in tech support. I took your advice and re-registered the dll and I will wait to see if that fixes the problem. Hywell suggested deleting his profile and recreating it. That would be my next step if this doesn't work. Take care and thank you very much for the help. It's good to know that you are monitoring this discussion group. Have a great day!
Unregistering and reregistering the problem dll did not work. Hywell suggested deleting and recreating the user profile and that did not work either. This user keeps his Preview tab up all the time. I suggested keeping his History tab open and see if that helps. He crashed this morning again. He tried to do a simple search and it crashed. Event log listed the same compositeviewer dll as the culprit.
My IS department want to rebuild his entire system (reinstall the OS and start from scratch). Do you have nay other suggestions before we go this direction?
Sorry to hear that those suggestions did not resolve the issue for your user. Apologies if this has been suggested / tried already, but you could try removing Design Review 2013 completely from the system?
Kind of alot of steps - could also include the Vault Professional 2013 Client in those steps too.
Maybe thats a little less painful than refreshing the OS...
Same problem here.
This only seems to have become a problem after serivce pack 1.
We run Windows 7 64 bit and my users are starting to get feed up with this. Anyone still having this problem ?
Faulting application name: Connectivity.VaultPro.exe, version: 220.127.116.11, time stamp: 0x50c00192 Faulting module name: ECompositeViewer.dll, version: 18.104.22.168, time stamp: 0x4f07d08f Exception code: 0xc0000005 Fault offset: 0x000b9625 Faulting process id: 0xc18 Faulting application start time: 0x01ce39c8a707cc04 Faulting application path: C:\Program Files\Autodesk\Vault Professional 2013\Explorer\Connectivity.VaultPro.exe Faulting module path: C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll Report Id: c92d0b57-a5ef-11e2-843a-001ec94d5630
Did you send any Crash Error Report? and if yes, Can I have the email ID included in that Report? May be i can look into the report to see the issue.
Try checking under my email ID. Maybe I got to send a CER associate with this issue.
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