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Distinguished Contributor
Posts: 358
Registered: ‎12-11-2007
Message 1 of 11 (501 Views)

Vault Client Crashes on Win7 Machine

501 Views, 10 Replies
10-20-2011 03:12 AM

Over recent days almost every time I and a colleague (Both Win 7 64bit) try to open files from our local vault the program will stop responding and I have the option to close the program or wait and close.  If I wait then the files will open in Inventor but Vault client will exit.

 

I am at a loss as to why this is happening.  Has anybody got an idea of what I could do?  I repaired my local client installation and it improve things for a day but now the instability remains.

 

Thanks,

Guy

AutoCADM 2011 SP2
XP 32-Bit SP3
Product Support
r.smith1
Posts: 194
Registered: ‎01-19-2011
Message 2 of 11 (485 Views)

Re: Vault Client Crashes on Win7 Machine

10-20-2011 03:10 PM in reply to: guyh

Hi Guy,

 

Will you check to see if you both have Windows 7 SP1 installed? If so, please remove it, and repair your Vault install. 



Ron Smith
Front Line Technical Support Specialist - Data Management
Autodesk, Inc.

http://help.autodesk.com/view/VAULT/2014/ENU/
http://crackingthevault.typepad.com/
http://underthehood-autodesk.typepad.com/
Distinguished Contributor
Posts: 358
Registered: ‎12-11-2007
Message 3 of 11 (479 Views)

Re: Vault Client Crashes on Win7 Machine

10-21-2011 02:53 AM in reply to: guyh

Hi,

 

It is my work laptop and I believe it came installed with SP1.  I can not see it under the program updates and service packs to remove. 

 

Is there an issue related to this SP?

 

Thanks,

Guy

 

AutoCADM 2011 SP2
XP 32-Bit SP3
Valued Contributor
Posts: 63
Registered: ‎05-14-2006
Message 4 of 11 (413 Views)

Re: Vault Client Crashes on Win7 Machine

03-23-2012 07:38 AM in reply to: guyh

Hi, 

we are having the same problems and are reporting them to Autodesk for months!  This is the first time somebody actually made a reference to SP1 ?!  Our Dell Workstations comes with win 7 64bit SP1 so we can not uninstall.

We can only preview 2 times, the 3 th time Vault crashes.  If Autodesk is not bringing a solution for this problem I guess we will use the battle and our (rather big international company) will move to Siemens for CAD.  We don't want this to happen, AUTODESK PLEASE HELP NOW!

Valued Contributor
Posts: 63
Registered: ‎05-14-2006
Message 5 of 11 (399 Views)

Re: Vault Client Crashes on Win7 Machine

03-26-2012 03:17 AM in reply to: pauwels.e

Problem found !  removed the company autoproxy settings ... now only intranet on the workstations, but we know what to do when we need internet access.

Active Contributor
jacob.gondek
Posts: 29
Registered: ‎10-04-2011
Message 6 of 11 (375 Views)

Re: Vault Client Crashes on Win7 Machine

03-27-2012 08:58 AM in reply to: guyh

I have similar issues. I am running windows 7 professional x64 with SP1. Windows event log says:

 

Faulting application name: Connectivity.VaultCollaboration.exe, version: 15.2.66.0, time stamp: 0x4c849f35

Faulting module name: ECompositeViewer.dll, version: 11.0.0.86, time stamp: 0x4b4ae554

Exception code: 0xc000041d

Fault offset: 0x000b6455

Faulting process id: 0x1024

Faulting application start time: 0x01cd0c1982a1db03

Faulting application path: C:\Program Files (x86)\Autodesk\Vault Collaboration 2011\Explorer\Connectivity.VaultCollaboration.exe

Faulting module path: C:\Program Files (x86)\Autodesk\Autodesk Design Review\EComposite\ECompositeViewer.dll

Report Id: b45f1f79-7822-11e1-9e32-74de2b9a1fd8

Employee
mollons
Posts: 399
Registered: ‎07-13-2005
Message 7 of 11 (371 Views)

Re: Vault Client Crashes on Win7 Machine

03-27-2012 10:29 AM in reply to: jacob.gondek

 

What version is your installed Design Review?

 



Scott Mollon
Quality Assurance
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!
Active Contributor
jacob.gondek
Posts: 29
Registered: ‎10-04-2011
Message 8 of 11 (350 Views)

Re: Vault Client Crashes on Win7 Machine

03-29-2012 07:39 AM in reply to: mollons

Design review is Build version 11.0.0.86

Employee
mollons
Posts: 399
Registered: ‎07-13-2005
Message 9 of 11 (346 Views)

Re: Vault Client Crashes on Win7 Machine

03-29-2012 08:04 AM in reply to: jacob.gondek

Have you tried repairing design review?

It seems that is what is causing the problem.

 



Scott Mollon
Quality Assurance
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!
Active Contributor
jacob.gondek
Posts: 29
Registered: ‎10-04-2011
Message 10 of 11 (343 Views)

Re: Vault Client Crashes on Win7 Machine

03-29-2012 08:07 AM in reply to: mollons

I will give it a try

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