Installation & Licensing

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Member
Posts: 3
Registered: ‎06-13-2013
Message 1 of 34 (1,504 Views)

where's my serial number and product key for sketchbook pro?

1504 Views, 33 Replies
06-13-2013 03:30 PM

I bought a copy of sketchbook pro yesterday and only received an SKU number but no serial number or product key. When and where can i find these?

 

Order No: 23962287824

 

HELP please.

 

James.

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 2 of 34 (1,499 Views)

Re: where's my serial number and product key for sketchbook pro?

06-13-2013 04:08 PM in reply to: jaself

My apologize for the delay / inconvenience James.

 

Can you please utilize the software in trial mode while we look into the order issue, and I'll keep you updated accordingly.



Philip Schmelzer
Member
Posts: 3
Registered: ‎06-13-2013
Message 3 of 34 (1,496 Views)

Re: where's my serial number and product key for sketchbook pro?

06-13-2013 04:13 PM in reply to: jaself

Yes, will do and await your response.

 

James.

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 4 of 34 (1,487 Views)

Re: where's my serial number and product key for sketchbook pro?

06-13-2013 05:09 PM in reply to: jaself

Hello James,

 

I'd like to confirm with you that your Serial Number and Product Key were just emailed to you. Can you check and let me know if you still need assistance? My sincere apologies for the delay!



Amanda Kinley
Member
Posts: 3
Registered: ‎06-13-2013
Message 5 of 34 (1,479 Views)

Re: where's my serial number and product key for sketchbook pro?

06-13-2013 06:20 PM in reply to: amanda.k

Yes, got it. Many thanks for your quick response. Great service.

 

James.

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 6 of 34 (1,465 Views)

Re: where's my serial number and product key for sketchbook pro?

06-14-2013 10:21 AM in reply to: jaself

James,

 

Fantastic! You're very welcome - enjoy using your product and never hesitate to reach out if anything else comes up!



Amanda Kinley
Member
Posts: 3
Registered: ‎07-16-2013
Message 7 of 34 (1,271 Views)

Re: where's my serial number and product key for sketchbook pro?

07-16-2013 11:30 AM in reply to: amanda.k

Hello, 

 

The same thing happend to me. Bought the product today, got my SKU number, but no product key...

 

product number : 24212501624

 

Can you please help me with this problem?

 

Thank you

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 8 of 34 (1,266 Views)

Re: where's my serial number and product key for sketchbook pro?

07-16-2013 12:53 PM in reply to: Rubinio87

Our apologies for the inconvenience Ruben.

 

While I look into potential issue details, are you able to run the software in trial mode? I'll get back with you ASAP with my findings!



Philip Schmelzer
Member
Posts: 3
Registered: ‎07-16-2013
Message 9 of 34 (1,263 Views)

Re: where's my serial number and product key for sketchbook pro?

07-16-2013 01:13 PM in reply to: jaself
Hello,
 
Yes I can still use the trial for now. Hope you can solve this problem, because I very much like this product. Your quick response certainly helps with the general satisfaction of your product.
 
Thank you
 
Ruben
Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 10 of 34 (1,238 Views)

Re: where's my serial number and product key for sketchbook pro?

07-17-2013 09:27 AM in reply to: Rubinio87

Hello again James!

 

Following up from yesterday, it looks as though the order issue was resolved a few hours ago, and as such you should have received an additional email with your licensing info. 

 

Can you please confirm receipt and let me know if there's anything else that I can assist with?



Philip Schmelzer

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