I bought a copy of sketchbook pro yesterday and only received an SKU number but no serial number or product key. When and where can i find these?
Order No: 23962287824
My apologize for the delay / inconvenience James.
Can you please utilize the software in trial mode while we look into the order issue, and I'll keep you updated accordingly.
I'd like to confirm with you that your Serial Number and Product Key were just emailed to you. Can you check and let me know if you still need assistance? My sincere apologies for the delay!
Fantastic! You're very welcome - enjoy using your product and never hesitate to reach out if anything else comes up!
The same thing happend to me. Bought the product today, got my SKU number, but no product key...
product number : 24212501624
Can you please help me with this problem?
Our apologies for the inconvenience Ruben.
While I look into potential issue details, are you able to run the software in trial mode? I'll get back with you ASAP with my findings!
Hello again James!
Following up from yesterday, it looks as though the order issue was resolved a few hours ago, and as such you should have received an additional email with your licensing info.
Can you please confirm receipt and let me know if there's anything else that I can assist with?
Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register
Start with some of our most frequented solutions to get help installing your software.