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product key does not work

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Message 1 of 5
Anonymous
471 Views, 4 Replies
‎10-26-2012 09:29 AM
‎10-26-2012 09:29 AM

product key does not work

I am trying to install autocad but when ask serial number and product key, I get a check mark for the serial number but a red x for the product key which it was provided by auto desk.  please what to do?

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Message 2 of 5
TravisNave
Mentor
in reply to: Anonymous
‎10-26-2012 10:03 AM
‎10-26-2012 10:03 AM

Make sure you are using the correct product key for the correct serial number and release year for your product.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=19726931&linkID=12305695

 

What product are you installing and what product key are you using?  Don't include your serial number here.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 5
Anonymous
in reply to: TravisNave
‎10-26-2012 10:26 AM
‎10-26-2012 10:26 AM

autocad 2013 and it is the same product key from the link you post it, but it does not work...

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Message 4 of 5
TravisNave
Mentor
in reply to: Anonymous
‎10-26-2012 10:27 AM
‎10-26-2012 10:27 AM

And you are sure that it is Vanilla AutoCAD you are installing and not AutoCAD from a Suite or for Mac?



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 5 of 5
philip.s
Alumni
in reply to: TravisNave
‎10-26-2012 11:03 AM
‎10-26-2012 11:03 AM

Yea, it looks like Joshua has a student license of vanilla AutoCAD associated with his profile.

 

Joshua - what happens if you install the software in trial mode and then attempt to activate after you open up the program? If that doesn't work, can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with a screen shot of the error so that we can troubleshoot accordingly.


Philip Schmelzer
Program Manager
Using the Autodesk Community | Community Feedback | Expert Elite Program
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