Installation & Licensing

Posts: 5
Registered: ‎04-14-2009
Message 1 of 3 (57 Views)

on reinstallation DVD not recognizing uninstall CIVIL 3d 2010

57 Views, 2 Replies
01-10-2012 10:10 AM

I was having problems with my CIVIL 3d 2010 installation so I decided to reinstall it.  I have the DVD's.  I could not get the reinstall to work.  I tried a lot of things and finally used Revo-installer to uninstall it.  I did not do the complete registry deletion.  It was still reading keys after 30,000 so I stopped it and did the "safe" option instead.


I did delete some keys that I found listed on one of the support pages.  I also deleted the autocad folders in Program Files and Common Files folders.


When I put the DVD in, the option to install CIVIL 3d 2010 is grayed-out and a message notes " A newer version is already installed".


Help - Please.

*Expert Elite*
Posts: 9,538
Registered: ‎01-14-2005
Message 2 of 3 (54 Views)

Re: on reinstallation DVD not recognizing uninstall CIVIL 3d 2010

01-10-2012 10:21 AM in reply to: lvinsel

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

For more information on the Autodesk KB Support article concerning the clean uninstall of Autdoesk products, see this link:

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Posts: 5
Registered: ‎04-14-2009
Message 3 of 3 (41 Views)

Re: on reinstallation DVD not recognizing uninstall CIVIL 3d 2010

01-10-2012 12:37 PM in reply to: lvinsel

Thanks - The Microsoft Tool did delete it so that the DVD didn't see a previous install.   It still failed to install, but I'll start another message for that.



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