Hi there. I’m running a free 3-year student license of Maya on my Mac, (a new Mac Pro, with OS X 10.9.1 Mavericks installed). 32GB of RAM, dual AMD FirePro cards, etc. I had Maya working just FINE on this system (Maya SP3), for a few weeks, but then I tried to install SP4, and it . . . broke something. What, I’m not sure.
Here’s what happens. I double-click Maya in the Dock, and the icon begins bouncing. A minute or so passes. Then it says that my license is being verified. Then that window disappears a minute later, and I get . . . nothing. The Maya icon has a light underneath it in the dock, signifying that it is running okay . . . but, the menu bars do not change to Maya’s, and the main window never appears, and the only way to “quit” is to go to the Dock icon, right click, and select “Force Quit.” There is no crash report generated (that I know of); also, I do not get the familiar OS X "You have forced X.app to Quit..." dialogue afterward . . . I get nothing, zip, nada.
In an attempt to solve the problem, i followed the steps on the “Up and Ready” blog to completely uninstall Maya from my system. Once that was done, I reinstalled it from the original downloaded disc image for Maya (not the SP3 or SP4 versions). As expected, during license activation, I received error 110. (Because I am on OS X Mavericks.) So, I then installed SP3 on top of this new install. Tried it again — no luck. Then, I installed SP4 on top of THAT install.. Tried it again — same exact problem. Bounce, bounce, bounce . . . Force Quit. So I uninstalled completely AGAIN (a cumbersome process — there should really be an Uninstaller made for Maya, but I digress). This time, I installed ONLY SP3, and nothing else. Tried to launch again — but no dice. So, once again, I went through the ENTIRE uninstall procedure from the “Up and Ready” blog. Next, I installed ONLY the version of Maya on the SP4 disc image . . . but to no avail, for the same problem occurred once again.
I don’t think this is a licensing issue, because during the licensing phase, I receive no error codes or anything when running the “only SP3” or the “only SP4” installation. Rather, I think something happened when I first installed Maya SP4 . . and whatever it is, it's gummed up Maya’s inner-workings something good. I’m not exactly sure how to troubleshoot this, either. The only thing I know to do is completely remove Maya along with the licensing software and licenses, and then reinstall from just one of the service pack releases — which I’ve done, of course, but it did no good. Maya is broken . . . please help! I'm including my email address in this message, so I can be contacted directly, if necessary.
—Andy H.
subgenius.zero@me.com
tel: 812-288-5086
AIM: subgeniuszero
Maya 2014 — Mac Pro 2013 - Quad-Core Xeon E5, 32GB DDR3, dual AMD FirePro D300, 2GB ea.