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Contributor
Posts: 22
Registered: ‎05-30-2013
Message 21 of 41 (249 Views)

Re: Unable to start the lincense server on a Mac

06-05-2013 06:19 PM in reply to: TravisNave

assuming that's the case, how can I fix the problem?

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TravisNave
Posts: 9,538
Registered: ‎01-14-2005
Message 22 of 41 (248 Views)

Re: Unable to start the lincense server on a Mac

06-05-2013 06:31 PM in reply to: skylab1701
Yeah, my only recommendation is to go back thru it step by step. I
typically support it on Windows. But it's basically the same but without a
decent GUI.
Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Contributor
Posts: 22
Registered: ‎05-30-2013
Message 23 of 41 (238 Views)

Re: Unable to start the lincense server on a Mac

06-06-2013 11:34 AM in reply to: TravisNave

Do you know anyone support the Mac, Smoke is only available on Mac.

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Robert.Adam
Posts: 2,398
Registered: ‎08-25-2010
Message 24 of 41 (227 Views)

Re: Unable to start the lincense server on a Mac

06-07-2013 05:42 AM in reply to: skylab1701

Hi.

 

What is the exact issue? Can you please take a look at the logs? Here's how:

 

1. Open Finder and press Command+Shift+G

2. Enter "/var/log/autodesk" in the field that pops up, then press Go. This will take you to the lic server's log folder.

3. Open the adlm_flexnetserver.log file and look for error messages. Post anything you find here.

 

If the error in the log is "Wrong hostid" , and you are running OS X 10.8, then you might be experiencing a known bug, documented in this KB article: http://usa.autodesk.com/adsk/servlet/ps/dl/item?id=21280818&linkID=9242618&siteID=123112

 

If that's the issue, please try the workarounds in that article.

 

Regards,

Robert Adam.

Autodesk Smoke Premium Support

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Contributor
Posts: 22
Registered: ‎05-30-2013
Message 25 of 41 (220 Views)

Re: Unable to start the lincense server on a Mac

06-07-2013 07:38 AM in reply to: Robert.Adam

Hi Robert,

 

I am off today, I will pull the log and post it here when I return on Monday.

 

Thanks

 

Contributor
Posts: 22
Registered: ‎05-30-2013
Message 26 of 41 (207 Views)

Re: Unable to start the lincense server on a Mac

06-10-2013 08:26 AM in reply to: Robert.Adam

Here is the log:

15:27:53 (lmgrd) -----------------------------------------------
15:27:53 (lmgrd)   Please Note:
15:27:53 (lmgrd)
15:27:53 (lmgrd)   This log is intended for debug purposes only.
15:27:53 (lmgrd)   In order to capture accurate license
15:27:53 (lmgrd)   usage data into an organized repository,
15:27:53 (lmgrd)   please enable report logging. Use Flexera Software LLC's
15:27:53 (lmgrd)   software license administration  solution,
15:27:53 (lmgrd)   FlexNet Manager, to  readily gain visibility
15:27:53 (lmgrd)   into license usage data and to create
15:27:53 (lmgrd)   insightful reports on critical information like
15:27:53 (lmgrd)   license availability and usage. FlexNet Manager
15:27:53 (lmgrd)   can be fully automated to run these reports on
15:27:53 (lmgrd)   schedule and can be used to track license
15:27:53 (lmgrd)   servers and usage across a heterogeneous
15:27:53 (lmgrd)   network of servers including Windows NT, Linux
15:27:53 (lmgrd)   and UNIX. Contact Flexera Software LLC at
15:27:53 (lmgrd)   www.flexerasoftware.com for more details on how to
15:27:53 (lmgrd)   obtain an evaluation copy of FlexNet Manager
15:27:53 (lmgrd)   for your enterprise.
15:27:53 (lmgrd)
15:27:53 (lmgrd) -----------------------------------------------
15:27:53 (lmgrd)
15:27:53 (lmgrd)
15:27:53 (lmgrd) The license server manager (lmgrd) running as root:
15:27:53 (lmgrd)     This is a potential security problem
15:27:53 (lmgrd)     and is not recommended.
15:28:18 (lmgrd) FlexNet Licensing (v11.11.0.2 build 115032 x64_mac10) started on Cerritos.edu (Mac) (6/5/2013)
15:28:18 (lmgrd) Copyright (c) 1988-2012 Flexera Software LLC. All Rights Reserved.
15:28:18 (lmgrd) World Wide Web:  http://www.flexerasoftware.com
15:28:18 (lmgrd) License file(s): /usr/local/flexnetserver/adsk_server.lic
15:28:18 (lmgrd) lmgrd tcp-port 27000
15:28:18 (lmgrd) Starting vendor daemons ...
15:28:18 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:18 (lmgrd) Started adskflex (internet tcp_port 2080 pid 277)
15:28:21 (adskflex) Unable to initialize access to trusted storage: 1
15:28:21 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:22 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:22 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:22 (adskflex) EXTERNAL FILTERS are OFF
15:28:22 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:22 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:22 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:22 (lmgrd) Since this is an unknown status, license server
15:28:22 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:22 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:22 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 285)
15:28:22 (adskflex) Unable to initialize access to trusted storage: 1
15:28:22 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:23 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:23 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:23 (adskflex) EXTERNAL FILTERS are OFF
15:28:23 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:23 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:23 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:23 (lmgrd) Since this is an unknown status, license server
15:28:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:23 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:23 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 286)
15:28:23 (adskflex) Unable to initialize access to trusted storage: 1
15:28:23 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:23 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:23 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:23 (adskflex) EXTERNAL FILTERS are OFF
15:28:23 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:23 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:23 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:23 (lmgrd) Since this is an unknown status, license server
15:28:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:23 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:23 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 287)
15:28:23 (adskflex) Unable to initialize access to trusted storage: 1
15:28:23 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:23 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:23 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:23 (adskflex) EXTERNAL FILTERS are OFF
15:28:23 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:23 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:23 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:23 (lmgrd) Since this is an unknown status, license server
15:28:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:23 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:23 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 288)
15:28:23 (adskflex) Unable to initialize access to trusted storage: 1
15:28:23 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:23 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:23 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:23 (adskflex) EXTERNAL FILTERS are OFF
15:28:23 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:23 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:23 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:23 (lmgrd) Since this is an unknown status, license server
15:28:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:23 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:23 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 289)
15:28:23 (adskflex) Unable to initialize access to trusted storage: 1
15:28:23 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:23 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:23 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:23 (adskflex) EXTERNAL FILTERS are OFF
15:28:23 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:23 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:23 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:23 (lmgrd) Since this is an unknown status, license server
15:28:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:23 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:23 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 290)
15:28:23 (adskflex) Unable to initialize access to trusted storage: 1
15:28:23 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:23 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:23 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:23 (adskflex) EXTERNAL FILTERS are OFF
15:28:23 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:23 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:23 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:23 (lmgrd) Since this is an unknown status, license server
15:28:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:23 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:23 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 291)
15:28:23 (adskflex) Unable to initialize access to trusted storage: 1
15:28:23 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:23 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:23 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:23 (adskflex) EXTERNAL FILTERS are OFF
15:28:23 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:23 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:23 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:23 (lmgrd) Since this is an unknown status, license server
15:28:23 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:23 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:23 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 292)
15:28:24 (adskflex) Unable to initialize access to trusted storage: 1
15:28:24 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:24 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:24 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:24 (adskflex) EXTERNAL FILTERS are OFF
15:28:24 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:24 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:24 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:24 (lmgrd) Since this is an unknown status, license server
15:28:24 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:24 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:24 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 293)
15:28:24 (adskflex) Unable to initialize access to trusted storage: 1
15:28:24 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:24 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:24 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:24 (adskflex) EXTERNAL FILTERS are OFF
15:28:24 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:24 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:24 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:24 (lmgrd) Since this is an unknown status, license server
15:28:24 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
15:28:24 (lmgrd) Using vendor daemon port 2080 specified in license file
15:28:24 (lmgrd) REStarted adskflex (internet tcp_port 2080 pid 294)
15:28:24 (adskflex) Unable to initialize access to trusted storage: 1
15:28:24 (adskflex) FlexNet Licensing version v11.11.0.2 build 115032 x64_mac10
15:28:24 (adskflex) Server started on Cerritos.edu for:    85937SMKMAC_2013_0F
15:28:24 (adskflex) 85937SMKMACWG_2013_0F 85937SMKMACBRN_2013_0F
15:28:24 (adskflex) EXTERNAL FILTERS are OFF
15:28:24 (adskflex) Vendor daemon can't talk to lmgrd (Cannot connect to license server system. (-15,570:36 "Operation now in progress"))
15:28:24 (adskflex) EXITING DUE TO SIGNAL 37 Exit reason 5
15:28:24 (lmgrd) adskflex exited with status 37 (Communications error)
15:28:24 (lmgrd) Please correct problem and restart daemons
21:28:18 (lmgrd) TIMESTAMP 6/5/2013
 3:28:18 (lmgrd) TIMESTAMP 6/6/2013
 9:28:18 (lmgrd) TIMESTAMP 6/6/2013
15:28:18 (lmgrd) TIMESTAMP 6/6/2013
21:28:18 (lmgrd) TIMESTAMP 6/6/2013
 3:28:18 (lmgrd) TIMESTAMP 6/7/2013
 9:28:18 (lmgrd) TIMESTAMP 6/7/2013
15:28:18 (lmgrd) TIMESTAMP 6/7/2013
21:28:18 (lmgrd) TIMESTAMP 6/7/2013
 3:28:18 (lmgrd) TIMESTAMP 6/8/2013
 9:28:18 (lmgrd) TIMESTAMP 6/8/2013
15:28:18 (lmgrd) TIMESTAMP 6/8/2013
21:28:18 (lmgrd) TIMESTAMP 6/8/2013
 3:28:18 (lmgrd) TIMESTAMP 6/9/2013
 9:28:18 (lmgrd) TIMESTAMP 6/9/2013
15:28:18 (lmgrd) TIMESTAMP 6/9/2013
21:28:18 (lmgrd) TIMESTAMP 6/9/2013
 3:28:18 (lmgrd) TIMESTAMP 6/10/2013

 

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TravisNave
Posts: 9,538
Registered: ‎01-14-2005
Message 27 of 41 (204 Views)

Re: Unable to start the lincense server on a Mac

06-10-2013 08:37 AM in reply to: skylab1701

Looks like you are finally getting somewhere.  The -15 error you are getting typically is caused by Firewall or other communication error.  On Windows Servers, it is generally caused by IPv6 DNS errors.  So it could be one of those two issues on your system as well. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Contributor
Posts: 22
Registered: ‎05-30-2013
Message 28 of 41 (201 Views)

Re: Unable to start the lincense server on a Mac

06-10-2013 09:48 AM in reply to: TravisNave

I am not sure how the fiewall can cause problem, the server and stations are all reside within the same subnet, and we are not using IPv6 at all.  I don't have full acces to the network resource only IT people have access, on this campus IT don't support Mac. When it comes to the Mac I am on my own, therefore, before I go to IT I need to find out the exact cause of the problem, if this is a network communication related issue.

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TravisNave
Posts: 9,538
Registered: ‎01-14-2005
Message 29 of 41 (197 Views)

Re: Unable to start the lincense server on a Mac

06-10-2013 10:59 AM in reply to: skylab1701

The reason it could be firewall is that port 27000-27009 is not a commonly used port.  Also, just because you don't use IPv6 doesn't mean its not being used.  Can you do a PING of the license server and get an IPv4 address?  How about from the Mac itself to itself?  Same?

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Posts: 22
Registered: ‎05-30-2013
Message 30 of 41 (192 Views)

Re: Unable to start the lincense server on a Mac

06-10-2013 12:43 PM in reply to: TravisNave

Here is the ping result from my computer to the server, note the IP is static. 

 

PING 10.41.2.2 (10.41.2.2): 56 data bytes
64 bytes from 10.41.2.2: icmp_seq=0 ttl=64 time=0.298 ms
64 bytes from 10.41.2.2: icmp_seq=1 ttl=64 time=0.319 ms
64 bytes from 10.41.2.2: icmp_seq=2 ttl=64 time=0.336 ms
64 bytes from 10.41.2.2: icmp_seq=3 ttl=64 time=0.349 ms
64 bytes from 10.41.2.2: icmp_seq=4 ttl=64 time=0.331 ms
64 bytes from 10.41.2.2: icmp_seq=5 ttl=64 time=0.312 ms
64 bytes from 10.41.2.2: icmp_seq=6 ttl=64 time=0.358 ms
64 bytes from 10.41.2.2: icmp_seq=7 ttl=64 time=0.301 ms
64 bytes from 10.41.2.2: icmp_seq=8 ttl=64 time=0.363 ms
64 bytes from 10.41.2.2: icmp_seq=9 ttl=64 time=0.376 ms

--- 10.41.2.2 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.298/0.334/0.376/0.026 ms

 

This is the ping resutl form the server itself

 

Ping has started…

PING 10.41.2.2 (10.41.2.2): 56 data bytes
64 bytes from 10.41.2.2: icmp_seq=0 ttl=64 time=0.059 ms
64 bytes from 10.41.2.2: icmp_seq=1 ttl=64 time=0.042 ms
64 bytes from 10.41.2.2: icmp_seq=2 ttl=64 time=0.048 ms
64 bytes from 10.41.2.2: icmp_seq=3 ttl=64 time=0.083 ms
64 bytes from 10.41.2.2: icmp_seq=4 ttl=64 time=0.066 ms
64 bytes from 10.41.2.2: icmp_seq=5 ttl=64 time=0.076 ms
64 bytes from 10.41.2.2: icmp_seq=6 ttl=64 time=0.071 ms
64 bytes from 10.41.2.2: icmp_seq=7 ttl=64 time=0.055 ms
64 bytes from 10.41.2.2: icmp_seq=8 ttl=64 time=0.077 ms
64 bytes from 10.41.2.2: icmp_seq=9 ttl=64 time=0.093 ms

--- 10.41.2.2 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 0.042/0.067/0.093/0.015 ms

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