We recently purchased new licenses, but we can't get into subscription center to download them and get the serial numbers.
We the this error message There was an internal problem with the data submitted. Please let the Autodesk Business Center know, error #111
Welcome to the Forums!
I apologize for your difficulty in logging into the Subscription Center. I've corrected your account and verified that you are now able to access it as designed. Your new password and email address have just been DM'd to you.
Can you please log in using the new information after clearing your cache and cookies and verify all is fixed?
Welcome to our forums.
I'm working to fix your Subscription account issue. Once it is solved, I'll confirm to you by e-mail via your Case # 08891667.
Sorry about the inconvenience.
We can assist you with this issue but in the future if you would like to contact Customer Service directly you can always do that as well.
However I researched your email address in our system and I do not see you as being associated to an active Subscription Center account. If you need to be added to an existing contract you will need to contact your Contract Manager to have that person add you as an end user.
If you would like to send me a Private Message with your most recent serial number I could also further investigate that way. However, the Contract Manager alone retains the authority to add you the contract or not.
I hope this helps! If you have any other questions or information please respond to this post.
I have re-synced your account profile and changed your password so that you can now access the Subscription Center. Your user ID and password have been sent to you in a private message.
If you have further questions or concerns please feel free to respond to this post.
Hi Eddie and welcome to the Autodesk Community!
You are receiving the Error 111 because you are not associated to an Autodesk Subscription account. You are also shown as not having any registered products in your name. If your company has Subscription and you wish the access the Subscription Center, please contact the person who manages your licenses and ask that person to add you as an end user.
If you have further questions please respond to this post. Thank you!
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