Installation & Licensing

Active Member
Posts: 10
Registered: ‎11-15-2007
Message 1 of 2 (98 Views)

UnInstall Civil 3d 2009 in order to install Infrastruc Design Ste Premium 2014

98 Views, 1 Replies
05-06-2013 05:10 PM

I need to uninstall Civil 3d 2009 in order to make room for the new installation.  I have attempted to log this in the subscription center under Installation category but many of the option pull downs are blank and it will not let me submit or it tells me Oops! Something went wrong, but it does not tell me what


I attempted to uninstall the software several times and received a message that a network address was unavailable and it would not let me continue.  (The network address was accessible in windows explorer.)  I then used Microsoft fixit for install-uninstall errors and was told registry errors had been corrected  and program was uninstalled.  Now the program still appears in Control Panel but if I attempt to uninstall I am told the uninstall command only works on software installed on the system.  If a select to shortcut on the desktop for Civil 3d 2009, the program boots as usual.

*Expert Elite*
Posts: 9,583
Registered: ‎01-14-2005
Message 2 of 2 (73 Views)

Re: UnInstall Civil 3d 2009 in order to install Infrastruc Design Ste Premium 20

05-08-2013 09:59 AM in reply to: mheimburger

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you interested in helping shape the Autodesk Community?
We’re looking at a few different ways to improve the “All Forums” landing page and need your feedback! If interested, please take a few minutes to fill out the following Usability Study. Thank you for your time!

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Connect with Us