Installation & Licensing

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Customer Service
grace.liu
Posts: 71
Registered: ‎10-10-2013
Message 41 of 81 (319 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

01-05-2014 08:08 PM in reply to: raylinecamila

Hi raylinecamila,

 

Welcome to the Community!

 

The error 2 usually represents the input serial number is incorrect.

 

Could you please send me a Private Message (click on my grace.liu profile name and then “Send this user a private message”) with your Serial Number and Product Key,  I will help to check.

 

Thanks,

 



Grace Liu

New Member
Posts: 1
Registered: ‎01-13-2014
Message 42 of 81 (298 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

01-13-2014 12:27 PM in reply to: grace.liu

Hello, i have the same problem also but with Error 1. And its the same serial i just got in a email from autodesk for 3d Studio student.

Cheers

 

Martin

Community Manager
jessica.t
Posts: 675
Registered: ‎02-28-2012
Message 43 of 81 (294 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

01-13-2014 01:44 PM in reply to: marjo151

Hi Martin and welcome to the Autodesk Community!

 

Please send me a private message (click on my name and then "send this user a private message") with your serial number, full product name, and request code and I will get back to you as soon as possible.

 

Or for immediate assistance, please contact our Licensing Assistance team.

 

Thank you!



Jessica Thrasher
New Member
Posts: 1
Registered: ‎01-14-2014
Message 44 of 81 (281 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

01-14-2014 08:16 AM in reply to: grace.liu

I am also having this same error (error 1).  Can I get some help?

Community Manager
jessica.t
Posts: 675
Registered: ‎02-28-2012
Message 45 of 81 (274 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

01-14-2014 08:38 AM in reply to: nickquast

Welcome to the Autodesk Community, Nick!

 

Please send me a private message (click on my name and then "send this user a private message") with your serial number, full product name, and request code and I will get back to you as soon as possible.

 

Or for immediate assistance, please contact our Licensing Assistance team.

 

Thank you!



Jessica Thrasher
New Member
jetwings.a
Posts: 1
Registered: ‎04-11-2011
Message 46 of 81 (268 Views)

The serial number you entered is not valid. Try again. (1)

01-15-2014 11:19 AM in reply to: camilo.lemos

Hi there,

 

I encountered a lot of problems when I install Autodesk products on my computer(running windows 8). After the first 2 failure of installing AutoCad2014 , I was finally able to reinstall it. However, I'm not able to activate it due to this problem "The serial number you entered is not valid. Try again. (1)". I also can't install 3ds max 2014. Can anyone help please? It's urgent, many projects are delaying because of these problems. Thanks in advance!

Community Manager
jessica.t
Posts: 675
Registered: ‎02-28-2012
Message 47 of 81 (262 Views)

Re: The serial number you entered is not valid. Try again. (1)

01-15-2014 11:51 AM in reply to: jetwings.a

Welcome to the Autodesk Community, Jet!

 

Please send me a private message (click on my name and then "send this user a private message") with your serial number, full product name, and request code and I will get back to you as soon as possible.

 

Or for immediate assistance, please contact our Licensing Assistance team.

 

Thank you!



Jessica Thrasher
Member
Posts: 5
Registered: ‎01-15-2013
Message 48 of 81 (223 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

01-22-2014 04:57 AM in reply to: grace.liu

Hello, I've been having the same problem. With 3ds Max. It says that my serial, the 900-xxxxxxxx one is wrong. Although I've used it for a few products already. I've had similar problems with activation of Inventor Pro 2013 and AutoCAD 2013, but have managed to solve them somehow on my own, but I don't remember how. With this experience, I'm pretty sure I can expect problems with activation of the future software I download. It would be really helpful if that could be fixed...

 

Also, I can't access my account since Autodesk changed its website. How or where should I log-in so that I can see the products (and their keys) that I had downloaded before?

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 49 of 81 (216 Views)

Re: The serial number you entered is not valid. Try again. (Error 2)

01-22-2014 05:17 AM in reply to: mstokov

Hi mstokov,

 

If you are having repeated problems activating products downloaded from the Education Community, there has probably been an issue registering your account and linking a serial number to it. The best way to prevent this from happening again in the future would be to create a new account using a different e-mail address.

 

Regarding your sign in issue, are there any error messages being displayed? The first step you can take is to try logging in using a different browser, preferable with its cache and cookies cleared.

 

I hope this helps!



Camilo Lemos
New Member
Posts: 1
Registered: ‎01-31-2014
Message 50 of 81 (189 Views)

The request code you entered is not valid. Try again (Error 3)

01-31-2014 10:28 AM in reply to: rp22854

I'm trying to comple the Product Registration and Activation but the request code is not valid. I copied the request code straight from the Activation Options page. Please help!!

 

Thanks.

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