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The serial number you entered is not valid. Try again. (1)

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goffley3
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The serial number you entered is not valid. Try again. (1)

I am getting that message above when I eneter it in the software, and on thye registration web app. This is seriel number I got off of the box, so I'm not sure why it won't work.

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philip.s
in reply to: goffley3

Welcome to the community George!

 

The invalid serial number error is typically caused from a license that has been upgraded per a subscription contract that has since expired. As such, would you please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number or contact our License Assistance Team for direct support.

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