Installation & Licensing

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Member
Posts: 4
Registered: ‎06-24-2013
Message 1 of 10 (553 Views)

Sketchbook Pro Product Activation

553 Views, 9 Replies
06-24-2013 03:30 PM

Hi there!

 

Had sketchbook pro installed for a while now.  Just put it on my new hard drive and have been promted to enter my serial number and product key, no problem as they're both listed in my software.  However doing these (copy+pasting or manually typing) leaves me with a greyed out "ok" box.  I'm stuck either with a 15 day trial or not using it.

 

I have included a screenshot of the window to clarify and look forward to a response.

 

Thanks, John

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 2 of 10 (545 Views)

Re: Sketchbook Pro Product Activation

06-24-2013 04:06 PM in reply to: p002573a

Hello John,

 

Welcome to the Forums!

 

Most likely this is due to needing to update your product with a Service Pack. Please visit the Sketchbook Pro Service Packs and select the appropriate update for your license, then attempt to activate again. Let us know how it goes!



Amanda Kinley
Member
Posts: 4
Registered: ‎06-24-2013
Message 3 of 10 (542 Views)

Re: Sketchbook Pro Product Activation

06-24-2013 04:20 PM in reply to: amanda.k

Hi Amanda,

 

Thanks for the quick reply.  I updated to service pack 4, which is listed as the most recent for windows, however it doesn't seem to have solved the problem.  I'm left with the same issue as in my original post.

 

Cheers, John

Member
Posts: 4
Registered: ‎06-24-2013
Message 4 of 10 (509 Views)

Re: Sketchbook Pro Product Activation

06-26-2013 05:58 AM in reply to: p002573a

Just bumping this thread in the hope that I get another response.  After the first failed attempt at solving the issue, I've heard nothing back.

Member
Posts: 4
Registered: ‎06-24-2013
Message 5 of 10 (465 Views)

Re: Sketchbook Pro Product Activation

06-30-2013 10:38 AM in reply to: amanda.k

Hi,

 

Still waiting to hear back about the sketchbook pro activation issues.  I tried the solution you suggested nearly a week ago and have heard nothing back.

 

Could a customer service representative please contact me?

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 6 of 10 (456 Views)

Re: Sketchbook Pro Product Activation

06-30-2013 07:06 PM in reply to: p002573a

Hi p002573a,

 

My apologies for the trouble this caused you.

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code

 



Joane Bonghanoy
New Member
Posts: 1
Registered: ‎10-09-2013
Message 7 of 10 (270 Views)

Re: Sketchbook Pro Product Activation

10-09-2013 01:30 PM in reply to: joane.bonghanoy

hi i have the same problem, could you help me please!!!

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 8 of 10 (259 Views)

Re: Sketchbook Pro Product Activation

10-09-2013 02:44 PM in reply to: xavi.pato

Hello Xavier,

 

Can you also please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number + request code or contact or License Assistance Team for direct support?



Philip Schmelzer
Customer Service
Ren.Torres
Posts: 13
Registered: ‎10-03-2013
Message 9 of 10 (244 Views)

Re: Sketchbook Pro Product Activation

10-14-2013 10:09 AM in reply to: xavi.pato

Hello Xavier!

 

If you license is for the Autodesk Sketchbook Pro 6, this does not require any activation.  You can just plug in your serial number (xxx-xxxxxxxx), together with the product key 732E1 (upper case for the alpha character), and you should be able to use the full version afterwards.

 

Let me know if this helps.

 

 



Renamel Torres

Customer Service
Ren.Torres
Posts: 13
Registered: ‎10-03-2013
Message 10 of 10 (242 Views)

Re: Sketchbook Pro Product Activation

10-14-2013 10:11 AM in reply to: p002573a

Hello John!

 

If your license is for the Autodesk Sketchbook Pro 2011, this does not require any activation.  Please try pluging in your serial number again (xxx-xxxxxxxx), together with the product key 732C1 (upper case for the alpha charater "C").  You should be able to use the full term of your sudent license then.

 

Let me know if this works.



Renamel Torres

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