Installation & Licensing

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New Member
Posts: 2
Registered: ‎01-14-2013
Message 1 of 5 (153 Views)

Serial number 2 digits to short.

153 Views, 4 Replies
01-14-2013 02:59 AM

I have recently downloaded Autodesk revit free from the student download page and everytime I go to activate it, it tells me my serial number is to short. Does anyone know how to fix this?

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 2 of 5 (150 Views)

Re: Serial number 2 digits to short.

01-14-2013 03:32 AM in reply to: drj176

Hi drj176,

I've just looked up your account and I can confirm that the serial number assigned to you is indeed 2 digits too short. We are looking into this issue and will get back to you as soon as possible.

Regards,



Camilo Lemos
New Member
Posts: 2
Registered: ‎01-14-2013
Message 3 of 5 (120 Views)

Re: Serial number 2 digits to short.

01-16-2013 02:20 AM in reply to: camilo.lemos

Hi Camilo,

Any luck with this yet? very keen to start using revit 2013.

Thank you

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 4 of 5 (117 Views)

Re: Serial number 2 digits to short.

01-16-2013 02:28 AM in reply to: drj176

Hi djr176,

 

Yes, just got word back from our Education Community team. There is no known fix or workaround for this issue. The best long-term solution for you would be to simply create a new account with a different e-mail address.

 

I realize that's not ideal, but at the moment this seems to be the best course of action as there is no estimate time for a resolution.

 

Aplogies for any inconvenience this may cause.



Camilo Lemos
New Member
Posts: 1
Registered: ‎11-15-2013
Message 5 of 5 (50 Views)

Re: Serial number 2 digits to short.

11-15-2013 11:55 AM in reply to: camilo.lemos

I am currently having this issue as well . . . with the educational version of Maya2014.  
Please help.  Thanks.

 

 

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