Installation & Licensing

New Member
Posts: 2
Registered: ‎11-16-2011
Message 1 of 5 (406 Views)
Accepted Solution

Serial No. & Activation

406 Views, 4 Replies
11-16-2011 08:33 AM

I bought a 3-seat copy of AutoCAD 2008 from an eBay seller (a licensened owner) in July 2010.  After installation I had to call the seller to obtain an activation code.


I did that and it worked fine until my motherboard died a couple weeks ago.  Now I've re-installed the same AutoCAD 2008 on a new system, but have been unable to get a response from the seller for an activation code.


Am I hosed, or can Autodesk help me directly?  If so, how do I contact a live person at Autodesk to help me with this?

*Expert Elite*
Posts: 9,573
Registered: ‎01-14-2005
Message 2 of 5 (400 Views)

Re: Serial No. & Activation

11-16-2011 08:54 AM in reply to: bhost1

You will probably not have much luck as reselling a license is not permitted.  What the seller did was illegal and eBay should not have allowed such a sale.  In fact, the seller obtaining an activation code for you thru Autodesk and providing it to you is fraud. 


I would contact Autodesk License Compliance and submit a complaint.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Community Manager
Posts: 2,253
Registered: ‎09-27-2011
Message 3 of 5 (399 Views)

Re: Serial No. & Activation

11-16-2011 08:58 AM in reply to: bhost1

Hi Bruce,


Generally under no conditions can an individual sell or buy a license, as our software is sold through a network of Authorized Resellers which doesn't include eBay. As we are only able to provide a manual activation for an individual associated with the company that the license is registered, this would explain why the seller had you contact them for the code in the past.


Moving forward, the only clear path for resolution in this sort of situation is to contact the seller for a refund or report them to eBay. Unfortunately due to the length of time that has lapsed since your purchase and the fact that you are unable to get a hold of them, it doesn't sound like the above is a very viable option.


I've attached 2 forms for your convenience, as well as the following License Compliance link.


(1) Our Transfer of License Form, which lists the transfer requirements.


(2) Our End User License Agreement (EULA), which the original owner of the license agreed to upon purchase / use.


Para 3.3 of the EULA states-
3.3 Transfers. You will not rent, loan, lease, sell or sublicense all or any portion of the Autodesk Materials or any rights granted in this Agreement to any other person, or legal entity without the prior written consent of Autodesk.

 Autodesk License Compliance - LINK


I know this is not what you probably wanted to hear, hoever it is the position that we must take per the license policy. I greatly apologize for the inconvenience.

Philip Schmelzer
New Member
Posts: 2
Registered: ‎11-16-2011
Message 4 of 5 (394 Views)

Re: Serial No. & Activation

11-16-2011 09:27 AM in reply to: philip.s

Well, shucks!  I specifically asked the guy before I bought if what he was doing was legal, and he assured me that it was.


My bad for taking his word for it.  Many thanks for the information.

Community Manager
Posts: 2,253
Registered: ‎09-27-2011
Message 5 of 5 (379 Views)

Re: Serial No. & Activation

11-16-2011 10:56 AM in reply to: bhost1

You're very welcome Bruce and sorry to be the bearer of bad news.


Please feel free to let me know if you would like additional assistance, and or accept the above reply as a solution if it has resolved your inquiry.

Philip Schmelzer

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you interested in helping shape the Autodesk Community?
We’re looking at a few different ways to improve the “All Forums” landing page and need your feedback! If interested, please take a few minutes to fill out the following Usability Study. Thank you for your time!

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Connect with Us