Looking through the Discussion Forums, I was able to find a couple of relevant threads that might be a good starting point.
As Licensing is almost the same for most Autodesk products.
You can also try to add license service exe(C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe) to DEP exceptions (http://www.online-tech-tips.com/windows-xp/disable
Close the application, then delete the casecadeinfo.cas file located in the following directory and try running again:
C:\Documents and Settings\All Users\Application Data\Autodesk\AdLM\
Another user posted that a system restore resolved their issue.
Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.
Following up from your PM, it looks like there is actually only one check mark (next to your product key) and the one next to your serial number is missing, hence the inability to proceed.
While you entered the serial number correctly, this appears to be related to an Education Community account issue as your associated serial number is missing the last digit. In order to obtain a valid serial number, can you please create a new Education Community account using a different email address.
Hi, I am student in Texas Tech University. I have a problem in attaining my serial number. The system just said "We're sorry we cannot provide you with a serial number at this time....."
Please can anyone help me with this issue?
What product are you trying to obtain a license for? Have you tried the previously mentioned workaround of creating a new Education Community account with a different email address?
Thanks for your reply. I'm trying to download AutoCad 2014 and get the serial number.
In fact, this is my second account. I have created a few new accounts, but that didn't work...
We understand where you are coming from and we apologize for the inconvenience. Rest assured that we are working towards improving the system we currently using to provide a better service to you and the rest of Education Community users.
I've just downloaded Autocad Architecture 2014 and Showcase 2014. I obtained the serial number and product keys to each of them. Unfortunately, I haven't been asked to activate these programs. Where can I do this ?
Hope to get a quick response
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