Installation & Licensing

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New Member
Posts: 1
Registered: ‎03-05-2013
Message 781 of 1,104 (1,057 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 10:11 PM in reply to: kleite

I got the same thing.

 

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 782 of 1,104 (1,052 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-05-2013 10:47 PM in reply to: kleite

Hi Kathryn,

 

After further troubleshooting on your account, I found out that even with other Products, you have the same error when downloading.  Education Community Site is set up to generate unique Serial Numbers per account or profile, so we never run out of it.

 

While looking into this error and finding the resolution, I suggest you create another account using a different email address. Do let us know if you still have the same error. 



Joane Bonghanoy
New Member
Posts: 1
Registered: ‎03-13-2013
Message 783 of 1,104 (880 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-13-2013 08:18 PM in reply to: joane.bonghanoy

Hi,

I'm getting this message when downloading Maya 2012:

 

We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link

 

What do I need to do?

Thanks,

Milton

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 784 of 1,104 (870 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-14-2013 02:24 AM in reply to: mer320

Hi Milton, 

 

As Joane suggested above, the best thing to do is to create a new account using a different e-mail address as this may have been a failure in the system to associate a serial number with your account.

 

Best regards,



Camilo Lemos
Member
Posts: 3
Registered: ‎03-13-2013
Message 785 of 1,104 (848 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-15-2013 07:26 AM in reply to: brian.kling

I need to activate my revit Architecture 2013 URGENTLY! I downloaded the Autodesk revit 2013 serial and product key, seeing that Revit 2013 Arch is not available yet or something. When i enter the serial and product key, it says that the product key (829E1) is not correct. When i changed that to a product key of the Revit Arch /suite 2013 (241E1 or 240E1), the product key works, but the serial no longer is correct. PLEASE help! I have contacted autodesk and they just say that i must request a new serial? How do you do that??? PLEASE!! 

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 786 of 1,104 (840 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-15-2013 08:49 AM in reply to: armandmeyer

Hi armandmeyer and welcome to the forums.

 

I've just sent you a private message with all the relevant information. Please, click on the envelope by your screenname at the top of the page.

 

Best regards,

 



Camilo Lemos
Member
Posts: 3
Registered: ‎03-13-2013
Message 787 of 1,104 (835 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-15-2013 09:04 AM in reply to: brian.kling

Hi!

Can anyone please tell me where to get the serial and product key for the Autodesk Revit Architecture 2013 program? Its not underneath the free software tab - only version 2012! PLEASE I need to activate my Autodesk Revit Architecture 2013 URGENTLY!!

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 788 of 1,104 (831 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-15-2013 10:12 AM in reply to: 9858296

Hello Armand!

 

The 2013 Revit verticals including Revit Architecture are not available in the Education Community as they were replaced by Revit.

 

Please feel free to let us know if you have any additional questions, concerns, or issues!



Philip Schmelzer
New Member
Posts: 2
Registered: ‎03-02-2013
Message 789 of 1,104 (824 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-15-2013 10:25 AM in reply to: joane.bonghanoy

Thank you Joane I got an email from you guys with the information I needed, great!

New Member
Posts: 1
Registered: ‎03-18-2013
Message 790 of 1,104 (768 Views)

Re: STUDENTS - Serial Number or Product Key Issues

03-18-2013 11:48 AM in reply to: brian.kling

I have downloaded the 32bit version and the 64bit version of ACAD Architecture 2013 . I have a student License

900-xxx.

Am I allowed to run them both at the same time on two different computers? In the Licence it says I may not run the same Product version on two Computers. I may run two different versions though. Are the 32bit and the 64bit two different versions according to licensing?

 

 

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