Installation & Licensing

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Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 661 of 1,104 (444 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-20-2012 06:43 AM in reply to: tischler

Hi Tobias,

 

I have erased the serial number from your message as posting this kind of information (even partially) can compromise your software's security.

 

The serial number you posted does not correspond to your Inventor Pro 2013, I'll send you the correct serial number via private message here on the forums in a minute. Click on the envelope close to your screenname to view my message.

Regards,



Camilo Lemos
New Member
Posts: 1
Registered: ‎12-24-2012
Message 662 of 1,104 (412 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-24-2012 01:33 AM in reply to: brian.kling

I had the student version of Maya 2013, and I accidentally uninstalled it. I tried to reinstall it, but now it says liscense expired. I click on repair,  and it says the serial number is not valid. Can you please help me with this? 

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 663 of 1,104 (404 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-24-2012 02:23 AM in reply to: champagneja

Hi champagneja,

 

Welcome to our forums!

 

You can request a new serial number for Autodesk Maya 2013 to our Education Community here.

 

Thanks!



Celine Manca
Member
Posts: 4
Registered: ‎12-25-2012
Message 664 of 1,104 (382 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-25-2012 01:14 PM in reply to: celine.manca

So I am a student, I have an account and I have succesfully used it before....but I can't log in at students.autodesk.com. When I log in, it reloads the log in pop-up, but nothing else happens. It just won't log me in. I've tried both Chrome and IE.

New Member
Posts: 1
Registered: ‎12-31-2012
Message 665 of 1,104 (304 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-31-2012 05:50 PM in reply to: brian.kling

I just downloaded AutoCAD 2013.

 

I keep getting this message when I select it on the download center:

 

We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link.

 

Can someone please help/admin please PM me the activation info?

Customer Service
may.anne.ruiz
Posts: 6
Registered: ‎05-16-2011
Message 666 of 1,104 (280 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-02-2013 12:46 AM in reply to: brian.kling
Hi There is no known issue reported regarding this. Please be assured that we will send this for investigation. Meantime, please visit the Education Community : http://autode.sk/xH9XBT and request for your serial number. I have just tried to request twice today (via separate account) and I was successfully able to receive the serial number. Do let us know if you are still not able to request for a serial number. Alternatively, please send me via private message, your email addres and your most recently issued serial number from the Edication Communty so we can check if you have been issued one for AutoCAD 2013.
Member
Posts: 4
Registered: ‎12-25-2012
Message 667 of 1,104 (266 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-03-2013 03:54 AM in reply to: brian.kling

I still can't log in to the students.autodesk.com website. I've tried on multiple computers/smartphones/tablets using different browsers. The log in screen pops up, it accepts my information but does not log me in.

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 668 of 1,104 (259 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-03-2013 04:25 AM in reply to: ThomasCS

Hi ThomasCS,

 

There was an account duplication issue preventing you from logging in. I have fixed this issue and sent you new login details via private message here on the forums.

 

Please, let me know if you are all set now:smileyhappy:



Camilo Lemos
Member
Posts: 4
Registered: ‎12-25-2012
Message 669 of 1,104 (257 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-03-2013 04:31 AM in reply to: camilo.lemos

Thanks! It works now.

 

The wierd thing was that I didn't recieve any messages about an error.

New Member
Posts: 1
Registered: ‎01-03-2013
Message 670 of 1,104 (250 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-03-2013 05:05 AM in reply to: brian.kling

hello i'm trying to install Revit, but i have been told that i need to transfer my licence, it was installed on my desktop, that i fried! i cant access the hard drive as its broken, how can i get the licence removed without being able to access the origional instalation?

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