I keep getting this error when I try to install Update 1 for Revit 2014 (Building Design Suite Premium).
While running the installation the requested file (qgif4.dll) disapperrs from its folder but reappears after the installation is canceled.
What´s the problem and how can I fix it?
I'm not positive but this failure may be related to the large number of characters in the path to the referenced file. My suggestion would be to shorten the path length by eliminating the Autodesk and WI folders and renmaing the Autodesk Building Design Suite Premium 2014 folder to BDS 2014. Essentially the path to the extracted files would change from "C:\Autodesk\WI\Autodesk Building Design Suite Premium 2014" to "C:\BDS 2014".
Please note that after changing the path, you will be prompted for the location of the RVT2014.msi file. Once you browse to the new location and select the MSI file, you should be all set.
Autodesk Revit QA
At this point, I think it would be best to get an install log file to see what is causing this failure. Here are the steps to do so:
1. Open the Registry Editor and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win
2. Create a new registry key named Installer.
3. Under the new Installer registry key, create a new registry string value named Logging.
4. Modify the new registry string value and enter voicewarmup in the value data field.
5. Open Windows Explorer, navigate to the user's Windows temp folder (entering %temp% in the address bar is an easy way to access this location) and delete the contents of this folder.
Attempt to install UR1 for Revit 2014 again and after the installation fails, go back to the Windows temp folder and gather the installation log file. If you can post the new installation log file, I'm hoping we can identify the cause of the failure.
Autodesk Revit QA
I did what you proposed. It genereated three log files. One of them to big to attach here so instead I uploaded them here: https://www.dropbox.com/sh/ed1l4ub3a6rongy/qqqjiv3
I hope you find the problem.
Unfortunately, the latest log file just re-iterates the error displayed on-screen. I've asked a couple of colleagues to look at this issue and while I'm waiting to hear back from them, I would suggest the following:
1. Try installing Revit 2014 UR2, which includes UR1 and is available here: http://usa.autodesk.com/getdoc/id=DL22607277.
2. You indicated that you checked this already but could you double-check the permission level on the imageformats folder that contains qgif4.dll? At the very least, you need read and write permissions to this folder.
Autodesk Revit Qa
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