Installation & Licensing

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New Member
Posts: 2
Registered: ‎09-09-2012
Message 91 of 503 (1,909 Views)

Re: Resend Activation Email problem

09-09-2012 08:58 PM in reply to: lancelet

Im having the same problem with my account 

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 92 of 503 (1,906 Views)

Re: Resend Activation Email problem

09-09-2012 09:08 PM in reply to: mjavier215

Hi mjavier215,

 

Can you provide more details on the error and a screenshot as well?

 



Joane Bonghanoy
New Member
Posts: 2
Registered: ‎09-09-2012
Message 93 of 503 (1,904 Views)

Re: Resend Activation Email problem

09-09-2012 09:16 PM in reply to: mjavier215

When I log In with my account it always appear the next message "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email".

So I write my mail and click on Resend and appear this message "This account is already active. Click here if you have forgotten your password.

Still having trouble? Please open a ticket via our Problem Form and our support team will manually activate your account."

 

And it does not matter what i try to do on the website from autodesk it always send me again to this page: http://students.autodesk.com/?nd=register_resend.

 

So now im trying to get my license for the Robot Software and I cant.

 

I hope that you can help me.

 

Thanks

Customer Service
joane.bonghanoy
Posts: 595
Registered: ‎06-06-2011
Message 94 of 503 (1,898 Views)

Re: Resend Activation Email problem

09-09-2012 09:55 PM in reply to: mjavier215

Hi mjavier215,

 

Using your User ID we were able to pull up your EDU profile. Changes were made and we have now activated your account. I sent via Private Message your EDU log in details.



Joane Bonghanoy
New Member
Posts: 2
Registered: ‎09-14-2012
Message 95 of 503 (1,875 Views)

Re: Resend Activation Email problem

09-14-2012 04:45 AM in reply to: lancelet

Hi,

 

I'm having exactly the same problem as mjavier215 described above. Any help would be much appreciated!

 

Thanks

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 96 of 503 (1,870 Views)

Re: Resend Activation Email problem

09-14-2012 05:28 AM in reply to: stud5572

Hi stud5572,

 

We are looking into this issue and will provide updates via this thread.

 

Meanwhile, would it be an option for you to register a new account with a different e-mail address.

 

Thank you.



Camilo Lemos
New Member
Posts: 2
Registered: ‎10-08-2012
Message 97 of 503 (1,818 Views)

Re: Resend Activation Email problem

10-08-2012 02:49 AM in reply to: camilo.lemos

Hi,

 

when I log In with my account it always appear the next message "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email".

 

I click on button "resend" and it says:

Registration email successfully resent.

  Still having trouble? Please open a ticket via our Problem form and our support team will manually activate your account.

 

I tried for at least 5 times but never got an registration email. I checked my spam folder, too

 

There must be a special problem because when i try to change my PW i do get an email from Autodesk. so only the registration email causes trouble.

 

I'm in this confusion since friday and hope you can resolve

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 98 of 503 (1,810 Views)

Re: Resend Activation Email problem

10-08-2012 04:52 AM in reply to: 22jezv1bbi

Hi 22jezv1bbi and welcome to the forums!

 

I have manually activated your account. Can you please clear your browsing data (cookies and cache included) log in to the Education Community and let me know if everything is working ok now?

 

Thanks!



Camilo Lemos
New Member
Posts: 2
Registered: ‎10-08-2012
Message 99 of 503 (1,804 Views)

Re: Resend Activation Email problem

10-08-2012 07:11 AM in reply to: mjavier215

Hi,

 

seems to work now.

Thank you for solving my problem so quickly.

New Member
Posts: 1
Registered: ‎10-08-2012
Message 100 of 503 (1,792 Views)

Re: Resend Activation Email problem

10-08-2012 03:26 PM in reply to: camilo.lemos

Dear Autodesk Community,

 

I am having the same problem. When I enter my login it keeps prompting me, "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email"

 

I hope someone will be able to assist me.

 

Thank you for your time and consideration.

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