Installation & Licensing

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New Member
Posts: 1
Registered: ‎05-09-2012
Message 1 of 9 (1,699 Views)

Registering: "We matched your email with an existing login with Autodesk," huh?

1699 Views, 8 Replies
05-09-2012 02:31 PM

I am having a strange error. I have never tried registering for Autodesk but when I try to register, it says "Note!  We matched your email with an existing login with Autodesk!  Please fill out the remaining fields to complete your registration." I can't imagine it has any memory of my being at this website. This is a totally new computer...

 

Then when I complete the remaining fields, it tells me there's been an error. When I try to use the feature that allows me to type in my email address to send me a email to reset my password, it says my email address does not exist in the system.

 

I am a bit confused. Does anyone know what might be happening?

New Member
Posts: 1
Registered: ‎05-28-2012
Message 2 of 9 (1,466 Views)

Re: Registering: "We matched your email with an existing login with Autodes

05-28-2012 04:03 AM in reply to: kbeswick

Same problem here, whne trying to register fora student account, I get the same error message. I actually don't even know how they get any email address to compare with their data...

 

Edit: Adter registering for the discussion group, I got a different page loaded with the message "Note!..." where Icould enter my university, then registration worked...

New Member
Posts: 1
Registered: ‎06-24-2012
Message 3 of 9 (1,130 Views)

Re: Registering: "We matched your email with an existing login with Autodes

06-24-2012 08:13 PM in reply to: kbeswick

Yeah I found a way to fix it.

First, when you open the page your browser probably will ask if you want to unhidden some hidden items. Click the button show'em.
After that, try cleaning your cache and your cookies and all of your browser log... Try to make it as new...
When I did it, two new fields appeared, the ones to put down my e-mail and all, and after that I could register. :smileyhappy: 

New Member
Posts: 1
Registered: ‎07-20-2012
Message 4 of 9 (754 Views)

Re: Registering: "We matched your email with an existing login with Autodes

07-20-2012 11:50 PM in reply to: Guennor

Any more tips?

 

I'm having the same problem and I've emptied my cache, reset my safari, and joined the discussion groups... still getting the "Note!..." error and then the additional error after submitting my birthday.

 

Also, I don't have the option to unhide any "hidden" items if there are any. 

 

I've never had an Autodesk account before, so I have no idea what email the error is referring to. 

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 5 of 9 (736 Views)

Re: Registering: "We matched your email with an existing login with Autodes

07-22-2012 05:21 PM in reply to: Grrialga

Hi Grrialga:

 

Please verify the link you are trying to have access to. I checked our record and you already have an existing account. You may use the same user ID and password you use to log-in to discussion group.  If you are still having issue,  send me a Private Message (click on my arlinpega.bibat profile name and then “Send this user a private message”) with your user ID and password so that I may check further.

 

Best Regards,





Arlin Bibat
New Member
Posts: 1
Registered: ‎08-01-2012
Message 6 of 9 (615 Views)

Re: Registering: "We matched your email with an existing login with Autodes

08-01-2012 01:45 AM in reply to: arlinpega.bibat

Even i am unable to register .... same  "NOTE.!....We matched your email with an existing login with Autodesk" Error and a one more error after entering my birthday....!!! 
Plzz solve this... i can really use some help right now.!! :smileyfrustrated:

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 7 of 9 (609 Views)

Re: Registering: "We matched your email with an existing login with Autodes

08-01-2012 02:55 AM in reply to: amit_143

Hi amit_143 and welcome to the community!

 

Autodesk websites have a single sign-on feature which will enable you to log in using the same information you used to log in the discussion forums here. 

 

Just in case, I have sent you your account and log in information via private message here on the forums.

 

Let me know if you need any further assistance:smileyhappy:



Camilo Lemos
New Member
Posts: 1
Registered: ‎08-01-2012
Message 8 of 9 (600 Views)

Re: Registering: "We matched your email with an existing login with Autodes

08-01-2012 06:38 AM in reply to: kbeswick

Hi- I am also having this problem, can you assist me please?

 

Thanks

Anthony

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 9 of 9 (596 Views)

Re: Registering: "We matched your email with an existing login with Autodes

08-01-2012 06:44 AM in reply to: ajruehl

Sure thing, Anthony:smileyhappy:

 

Can you please tell me what website you are trying to access when you get that error message? 

I'm just trying to understand the issue better as neither you nor amit_143 should be having problems logging or registering on any of our websites if you are able to log in to the forums here.

 

Thanks a lot!



Camilo Lemos

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