Installation & Licensing

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New Member
Posts: 1
Registered: ‎05-08-2013
Message 1 of 2 (230 Views)

Problems registering 3ds max 2013

230 Views, 1 Replies
05-08-2013 01:41 PM

Hello, I recently installed my first pice of software from Autodesk. However, I am having issues activating my copy of 3DS Max. I downloaded the student version of 3DS Max 2013 for Windows 7 (Professional) 64-bit. When I downloaded the installer, I recieved a serial number and product key like normal. However, once I finished installing and went to activate my software with the corresponding serial number, it said it was invalid.

 

Oddly enough, when I first went to the activation sreen, it already had my serial # in the box.

 

Thank you for your time, and if you need to know any additional information that may help you solve this problem, let me know and I will tell you.

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 2 of 2 (222 Views)

Re: Problems registering 3ds max 2013

05-08-2013 06:23 PM in reply to: tshadduck7

Hello Timothy,

 

As there could be an issue with your account which would be preventing the licensing from functioning properly, can you please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number or contact our Licensing Assistance Team to check the validity of the license.



Philip Schmelzer

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