Installation & Licensing

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New Member
Posts: 1
Registered: ‎11-14-2012
Message 1 of 4 (112 Views)

Problem with my serial number

112 Views, 3 Replies
11-14-2012 04:00 AM

Hi, 

I have been trying to download AutoCAD for MAC and everytime i type in the serial number and product key given i am alerted as it does not match. i have checked several times and it still tell me it is wrong. i think the serial number given was wrong. how is this corrected?

Syed

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 2 of 4 (111 Views)

Re: Problem with my serial number

11-14-2012 04:17 AM in reply to: s.karim

Hi Syed and welcome to our forums!

 

Where did you downloaded your product ? 

 

See this page to check if the product key you are using is matching your product.

 

Thanks



Celine Manca
New Member
Posts: 1
Registered: ‎11-14-2012
Message 3 of 4 (102 Views)

Re: Problem with my serial number

11-14-2012 05:52 AM in reply to: s.karim

I have a similar problem. When I enter a serial number, there is an error "The serial number or product key don't match."

Community Manager
camilo.lemos
Posts: 793
Registered: ‎09-28-2011
Message 4 of 4 (93 Views)

Re: Problem with my serial number

11-14-2012 06:44 AM in reply to: zawisza

 

Hi zawisza and Syed, 

 

 

 

Can you please try the steps below and see if it helps?:

 

 

1) choose to install the software in trial mode 

2) when launching the program in trial mode (once installed) you will be faced with run / continue in “trial mode” or “activate” - select the activation option 

3) follow the process (enter Serial Number and Product Key) to circumvent the previous issue and allow for a proper activation

 

Thank you!

 

 

 



Camilo Lemos

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