Password reset email requested and not recieved

[m.moorcroft]

I have requested a password reset in order to download autocad and no matter what I do, it does not go to my email address.  (xxxxxxxxxxx@xx.xx.xx)

Please advise

Edited by
Discussion_Admin

[arlinpega.bibat]

Hi m.moorcroft:

Please send me your contract number or any serial number associated to it through private message. This will help us track your SUbscription Center account. One of the possible reasons is that your contract is linked to a different or old email address. 

Best Regards,

[axel_duraffourd]

Hello, I have the exact same problem in order to activate my account.

could you please be of assistance.

[julidiablo.-]

Hi,

I have too this problem. I not reieved activation email, but recieved password change email :S

[joane.bonghanoy]

Hi axel_duraffourd,

I can see here that your account has been activated. Let me know if you still cannot log into the Education Community site.

[joane.bonghanoy]

Hi julidiablo.-,

I cannot pull up any information using the name and email address I can see on file. Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the following information:

     - Complete Name used when you registered for the EDU site

     - Email Address used when you registered for the EDU site

     - User ID

     - Name of School

[julidiablo.-]

My problem has been solved. Email has been slow in coming 24 hours.

Thank you.