i'm currently have AutoCad 2012, i'm trying to install AutoCad2013 but it keeps coming up with network error. My internet connection is just fine. I also tried the downloading option, I get to download manager and it gives that error message again.
How can I resolve this?
Hello. When running into download problems, it is good to check a few things.
-Try a different browser
-Try a different method of download
-Plug into a wall using a cable, instead of a wireless connection
-If you are on a laptop, you may want to try a different entry point or network
-Our download are large files, if you are on a low-bandwidth connection, you may fail during transfer based on your IP.
Thank you for taking part in our community!
Product Support Specialist
Autodesk Product Support
I am having the same problem. I am at a University, so the network is faster than regular home connections, from what I understand. I have tried on an ethernet cord from my dorm. I have tried on the wifi in my engineering bldg (showing all 5 bars). I am using the download manager, so it is bypassing the browser. According to the website, the download manager is supposedly superior to browser-based downloading. I keep getting the message, "Network error, cannot download Check connection and try again. Would you like to retry now?" Each time, I can go to websites, download other stuff, and do everything else online just fine. There is no problem with my internet connection.
Im trying to download 3ds max and I keep getting "network failature error!" when using download or install. Right now Im trying with browser download but it takes more than an hour so download manager would really be better. My internet is fine, I can use any website and so on. Have you guys (and girls) got any solutions?
Welcome to the community Tadej!
Have you tried disabling your firewall and or antivirus software? Outside of that, the best workaround is simply to utilize the Browser Download option.
Why is this such an issue!! I am trying to download the trial. No joy. Tried everything you have mentioned. I have extremely good connectiona and speed. No firewall, no anti virus running. Tried the browser download and get ('connection expired') Immediately.
Do you have FTP site or other links directly to the file?
As a workaround try the direct download links from the virtual agent.
The steps are as follows:
1. Go to http://www.autodesk.com
2. At the bottom of the page, beneath "Help and Support" click "Customer Service"
3. Click the "Ask" button for the "Virtual Agent"
4. Once the Virtual Agent opens, click "Downloading and Installation"
5. Click "Software Download links"
6. Click "I need to redownload my product"
7. Select the appropriate product and download
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