I just installed Max 2012 on a computer at work, but when I attempt to launch it, nothing happens.
Well, not exactly nothing - the 3dsmax.exe process appears in the Task Manager for approximately 2 seconds and then disappears.
I found this thread which mentioned that Max is having trouble finding the license - can anybody give me any help in resolving the issue?
You might post your adlm log and see if there are any errors in it. It's likely a licensing error.
Hopefully it will shed some light on the problem.
Hmm, I'm not seeing anything in that folder that looks like a log. I found a file inside the R4 folder in there, but that appears to be the log of my what-the-heck attempt at entering the serial number in the License Transfer Utility:
4300 2013/08/19 10:32:33 Reason=Fatal error 4300 2013/08/19 10:32:33 ComputerName=XXXXXX 4300 2013/08/19 10:32:33 OS=6.1.7601.Service Pack 1 4300 2013/08/19 10:32:33 File=ltuManager.cpp,Line=165 4300 2013/08/19 10:32:33 VendorID=2 [ADLMACT] 4300 2013/08/19 10:32:33 VendorError=2 [An operation is cancelled] 4300 2013/08/19 10:32:33 Reason=Fatal error 4300 2013/08/19 10:32:33 ComputerName=STEVEG 4300 2013/08/19 10:32:33 OS=6.1.7601.Service Pack 1 4300 2013/08/19 10:32:33 File=ltuManager.cpp,Line=166 4300 2013/08/19 10:32:33 LTUError=1 [LTU import or export failed]
There are also a handful of "3DSMAX2012*.asr" files in the ASR folder, but they don't appear to be modified since 2010, so I doubt those are the right files.
Do you have a ProductInformation.pit file?
Yes, I do. It appears to be a binary file, so I'll jsut attach it to this post (with the extension changed, since the forum won't let me attach a .pit file).
The log file shows 'LTU import or export failed', did you try to export or import the standalone license? Maybe the ADLM trusted storage file has been corrupted. Please try this solution, see if works for you.
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