Licenses not returning to FlexLM.

[davebuckley9126]

I am using network licenses and flexlm .

My problem is that my users have fired up the software and it was working fine, they exited the software and went home.

They come back the next day and fire up the software again, only to be told that the licenses are in use.

The licenses definately aren't in use by any other user.  It just appears as though they are being locked out and are not being returned to the server upon exit.

Does anyone know why this might be the case?

[TravisNave]

What is the product?  What is the error code?  And what is the status enquiry of the LMTOOLS?

[gunnar_larsson]

Hi.

I have almost exact same problem at one of my clients, so I´m bumping this old thread instead of making a new one.

Log files are showing an increasing number of "DENIED" license requests during a normal workday, to the point where it´s not possible to work until license servers are restarted.

Travis, could You please take a look at this to see if You can detect any simple faults?

System variables on clients are:

ADSKFLEX_LICENSE_FILE
@SEGBGLS10;@SESTHLS01

FLEXLM_TIMEOUT
1000000

I am attaching logs and pics of LMTOOLS system settings, please let me know if You need more

I can send You license files and option files privately.

Thanks in advance

[DarrenP]

can you post your status inquiry?

[gunnar_larsson]

Certainly. I think we are detecting something right here.

running the inquiry on SEGBGLS10 gives the surprising answer:

-------- 
Status 
-------- 
Flexible License Manager status on Thu 10/17/2013 16:25 

[Detecting lmgrd processes...] 
License server status: 27010@SESTHLS01 
    License file(s) on SESTHLS01: C:\Program Files\FlexLM\Naviate\naviate 2014.lic: 

 SESTHLS01: license server UP (MASTER) v11.11 

Vendor daemon status (on SESTHLS01): 

      CADQ: UP v11.11 
Feature usage info: 

Users of NaviateA2013SSC:  (Total of 35 licenses issued;  Total of 0 licenses in use) 

Users of NaviateASubs:  (Total of 105 licenses issued;  Total of 6 licenses in use) 

  "NaviateASubs" v2014, vendor: CADQ 
  floating license 

    85ASH UPP85730B UPP85730B (v2014) (SESTHLS01/27010 1901), start Thu 10/17 10:17 
    85MLO UPP85014 UPP85014 (v2014) (SESTHLS01/27010 901), start Thu 10/17 10:17 
    85kto UPP85106B UPP85106B (v2014) (SESTHLS01/27010 3101), start Thu 10/17 11:25 
    91ama STH91561B STH91561B (v2014) (SESTHLS01/27010 1202), start Thu 10/17 11:18 
    91aol STH91587B STH91587B (v2014) (SESTHLS01/27010 2701), start Thu 10/17 11:02 
    91pet STH91466B STH91466B (v2014) (SESTHLS01/27010 103), start Thu 10/17 14:50 

Users of NaviateA2013:  (Total of 140 licenses issued;  Total of 5 licenses in use) 

  "NaviateA2013" v2013, vendor: CADQ 
  floating license 

    85ASH UPP85730B UPP85730B (v1.0) (SESTHLS01/27010 2001), start Thu 10/17 10:17 
    85MLO UPP85014 UPP85014 (v1.0) (SESTHLS01/27010 1001), start Thu 10/17 10:17 
    85kto UPP85106B UPP85106B (v1.0) (SESTHLS01/27010 3201), start Thu 10/17 11:25 
    91aol STH91587B STH91587B (v1.0) (SESTHLS01/27010 2801), start Thu 10/17 11:02 
    91pet STH91466B STH91466B (v1.0) (SESTHLS01/27010 203), start Thu 10/17 14:50 

Users of NaviateA2014:  (Total of 105 licenses issued;  Total of 1 license in use) 

  "NaviateA2014" v2014, vendor: CADQ 
  floating license 

    91ama STH91561B STH91561B (v1.0) (SESTHLS01/27010 1102), start Thu 10/17 11:18 

 running it on SESTHLS01 gives the more expected answer:

-------- 
Status 
-------- 
Flexible License Manager status on Thu 10/17/2013 16:27 

[Detecting lmgrd processes...] 
License server status: 27000@SESTHLS01 
    License file(s) on SESTHLS01: C:\Program Files\FlexLM\Adesk\SESTHLS01_2014_130829.lic: 

 SESTHLS01: license server UP (MASTER) v11.10 

Vendor daemon status (on SESTHLS01): 

  adskflex: UP v11.10 
Feature usage info: 

Users of 70100MAXDES_F:  (Total of 1 license issued;  Total of 0 licenses in use) 

Users of 86029SCFDA_F:  (Total of 1 license issued;  Total of 0 licenses in use) 

Users of 85797BDSS_F:  (Total of 20 licenses issued;  Total of 20 licenses in use) 

  "85797BDSS_F" v1.000, vendor: adskflex 
  floating license 

    09mbu GBG09013 GBG09013 (v1.000) (SESTHLS01/27000 1301), start Thu 10/17 10:17 
    31MAS HAL31108 HAL31108 (v1.000) (SESTHLS01/27000 5501), start Thu 10/17 10:26 
    31vax HAL31230 HAL31230 (v1.000) (SESTHLS01/27000 6501), start Thu 10/17 10:27 
    71mka MAL71150B MAL71150B (v1.000) (SESTHLS01/27000 15101), start Thu 10/17 13:36 
    81dto ORE81160 ORE81160 (v1.000) (SESTHLS01/27000 2101), start Thu 10/17 10:17 
    81eBL ORE81800 ORE81800 (v1.000) (SESTHLS01/27000 9103), start Thu 10/17 14:43 
    88ata UME88100 UME88100 (v1.000) (SESTHLS01/27000 5901), start Thu 10/17 10:27 
    88kny UME88130 UME88130 (v1.000) (SESTHLS01/27000 1501), start Thu 10/17 10:17 
    91ako STH91129 STH91129 (v1.000) (SESTHLS01/27000 2901), start Thu 10/17 10:18 
    91ase STH91200 STH91200 (v1.000) (SESTHLS01/27000 1701), start Thu 10/17 10:17 
    91cka STH91503B STH91503B (v1.000) (SESTHLS01/27000 901), start Thu 10/17 10:17 
    91hli STH91216 STH91216 (v1.000) (SESTHLS01/27000 7102), start Thu 10/17 11:55 
    91isu STH91571B STH91571B (v1.000) (SESTHLS01/27000 302), start Thu 10/17 10:33 
    91jog STH91588B STH91588B (v1.000) (SESTHLS01/27000 3301), start Thu 10/17 10:20 
    91map STH91134 STH91134 (v1.000) (SESTHLS01/27000 6901), start Thu 10/17 10:30 
    91mar STH91589B STH91589B (v1.000) (SESTHLS01/27000 16902), start Thu 10/17 14:44 
    91pek STH91575B STH91575B (v1.000) (SESTHLS01/27000 1208), start Thu 10/17 15:43 
    91pol STH91292 STH91292 (v1.000) (SESTHLS01/27000 3202), start Thu 10/17 12:49 
    91scr STH91364 STH91364 (v1.000) (SESTHLS01/27000 5701), start Thu 10/17 10:27 
    91uro STH91468B STH91468B (v1.000) (SESTHLS01/27000 502), start Thu 10/17 14:40 

Users of 85787BDSPRM_F:  (Total of 85 licenses issued;  Total of 55 licenses in use) 

  "85787BDSPRM_F" v1.000, vendor: adskflex 
  floating license 

    09aoh GBG09076 GBG09076 (v1.000) (SESTHLS01/27000 101), start Thu 10/17 10:16 
    09bwi GBG09000 GBG09000 (v1.000) (SESTHLS01/27000 15502), start Thu 10/17 13:47 
    09hpa GBG09026 GBG09026 (v1.000) (SESTHLS01/27000 701), start Thu 10/17 10:16 
    19eer STH91469B STH91469B (v1.000) (SESTHLS01/27000 10901), start Thu 10/17 10:52 
    44fok LIN44280B LIN44280B (v1.000) (SESTHLS01/27000 12802), start Thu 10/17 14:58 
    91abl STH91580B STH91580B (v1.000) (SESTHLS01/27000 11701), start Thu 10/17 11:04 
    91ala STH91536B STH91536B (v1.000) (SESTHLS01/27000 9501), start Thu 10/17 10:42 
    91ala STH91536B STH91536B (v1.000) (SESTHLS01/27000 18101), start Thu 10/17 14:47 
    91ama STH91561B STH91561B (v1.000) (SESTHLS01/27000 10302), start Thu 10/17 12:08 
    91aol STH91587B STH91587B (v1.000) (SESTHLS01/27000 17501), start Thu 10/17 14:39 
    91aol STH91587B STH91587B (v1.000) (SESTHLS01/27000 13503), start Thu 10/17 16:09 
    91awr STH91593B STH91593B (v1.000) (SESTHLS01/27000 5303), start Thu 10/17 16:12 
    91ber STH91572B STH91572B (v1.000) (SESTHLS01/27000 13903), start Thu 10/17 13:17 
    91car STH91105 STH91105 (v1.000) (SESTHLS01/27000 15902), start Thu 10/17 14:22 
    91car STH91105 STH91105 (v1.000) (SESTHLS01/27000 12204), start Thu 10/17 11:41 
    91cka STH91503B STH91503B (v1.000) (SESTHLS01/27000 7701), start Thu 10/17 10:34 
    91csi STH91385B STH91385B (v1.000) (SESTHLS01/27000 17703), start Thu 10/17 16:21 
    91den STH91171 STH91171 (v1.000) (SESTHLS01/27000 7901), start Thu 10/17 10:34 
    91dgr STH91117 STH91117 (v1.000) (SESTHLS01/27000 6301), start Thu 10/17 10:27 
    91eki STH91579B STH91579B (v1.000) (SESTHLS01/27000 11404), start Thu 10/17 15:13 
    91ewe STH91131 STH91131 (v1.000) (SESTHLS01/27000 16303), start Thu 10/17 14:22 
    91fek STH91322B STH91322B (v1.000) (SESTHLS01/27000 10702), start Thu 10/17 13:32 
    91fek STH91322B STH91322B (v1.000) (SESTHLS01/27000 14101), start Thu 10/17 13:20 
    91fki STH91525B STH91525B (v1.000) (SESTHLS01/27000 17901), start Thu 10/17 14:43 
    91fpe STH91565B STH91565B (v1.000) (SESTHLS01/27000 8701), start Thu 10/17 10:36 
    91hbi STH91413B STH91413B (v1.000) (SESTHLS01/27000 1901), start Thu 10/17 10:17 
    91hly STH91432B STH91432B (v1.000) (SESTHLS01/27000 14505), start Thu 10/17 16:17 
    91hmu STH91514B STH91514B (v1.000) (SESTHLS01/27000 7301), start Thu 10/17 10:30 
    91hpl STH91546B STH91546B (v1.000) (SESTHLS01/27000 14703), start Thu 10/17 14:39 
    91hte STH91573B STH91573B (v1.000) (SESTHLS01/27000 16703), start Thu 10/17 14:21 
    91hwa STH91293 STH91293 (v1.000) (SESTHLS01/27000 14901), start Thu 10/17 13:36 
    91jek STH91582B STH91582B (v1.000) (SESTHLS01/27000 9701), start Thu 10/17 10:42 
    91jha STH91262 STH91262 (v1.000) (SESTHLS01/27000 4102), start Thu 10/17 10:56 
    91jni STH91535B STH91535B (v1.000) (SESTHLS01/27000 10101), start Thu 10/17 10:45 
    91jni STH91535B STH91535B (v1.000) (SESTHLS01/27000 4901), start Thu 10/17 10:25 
    91jra STH91243 STH91243 (v1.000) (SESTHLS01/27000 10502), start Thu 10/17 16:16 
    91jwa STH91585B STH91585B (v1.000) (SESTHLS01/27000 16606), start Thu 10/17 14:58 
    91keu STH91102 STH91102 (v1.000) (SESTHLS01/27000 15301), start Thu 10/17 13:38 
    91kgh STH91395B STH91395B (v1.000) (SESTHLS01/27000 4501), start Thu 10/17 10:24 
    91lfr STH91591B STH91591B (v1.000) (SESTHLS01/27000 8902), start Thu 10/17 12:18 
    91lro STH91554B STH91554B (v1.000) (SESTHLS01/27000 12305), start Thu 10/17 14:01 
    91lwa STH91467B STH91467B (v1.000) (SESTHLS01/27000 4702), start Thu 10/17 16:11 
    91nis STH91534B STH91534B (v1.000) (SESTHLS01/27000 7501), start Thu 10/17 10:33 
    91obo STH91595B STH91595B (v1.000) (SESTHLS01/27000 3705), start Thu 10/17 13:02 
    91pek STH91575B STH91575B (v1.000) (SESTHLS01/27000 12502), start Thu 10/17 11:18 
    91pet STH91466B STH91466B (v1.000) (SESTHLS01/27000 13104), start Thu 10/17 14:50 
    91pma STH91448B STH91448B (v1.000) (SESTHLS01/27000 6702), start Thu 10/17 10:29 
    91pma STH91448B STH91448B (v1.000) (SESTHLS01/27000 11502), start Thu 10/17 12:06 
    91rni STH91106 STH91106 (v1.000) (SESTHLS01/27000 8501), start Thu 10/17 10:36 
    91sro STH91550B STH91550B (v1.000) (SESTHLS01/27000 4301), start Thu 10/17 10:23 
    91toj STH91477B STH91477B (v1.000) (SESTHLS01/27000 15703), start Thu 10/17 13:47 
    91tpe STH91139 STH91139 (v1.000) (SESTHLS01/27000 3501), start Thu 10/17 10:20 
    91tpe STH91139 STH91139 (v1.000) (SESTHLS01/27000 13701), start Thu 10/17 12:01 
    91yfr STH91263 STH91263 (v1.000) (SESTHLS01/27000 13301), start Thu 10/17 11:27 
    91yfr STH91263 STH91263 (v1.000) (SESTHLS01/27000 2701), start Thu 10/17 10:18 

Users of 85788BDSADV_F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 86035SCDSE_F:  (Total of 1 license issued;  Total of 0 licenses in use) 

Users of 86147SCDSE_2014_0F:  (Total of 1 license issued;  Total of 0 licenses in use) 

Users of 86034SCDSE_2013_0F:  (Total of 1 license issued;  Total of 0 licenses in use) 

Users of 85916SCDSE_2012_0F:  (Total of 1 license issued;  Total of 0 licenses in use) 

Users of 86073BDSADV_2014_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85948BDSADV_2013_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85788BDSADV_2012_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85778RSAPRO_2012_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85882INFMDR_2012_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85793REVSYP_2012_0F:  (Total of 90 licenses issued;  Total of 0 licenses in use) 

Users of 85792REVSU_2012_0F:  (Total of 90 licenses issued;  Total of 0 licenses in use) 

Users of 85536ACD_2011_0F:  (Total of 110 licenses issued;  Total of 0 licenses in use) 

Users of 85651BDSADV_2011_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85607SHOWCASE_2011_0F:  (Total of 110 licenses issued;  Total of 0 licenses in use) 

Users of 85586RSAPRO_2011_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85583LDXSP_2011_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85579INVNTOR_2011_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85600NAVMAN_2011_0F:  (Total of 5 licenses issued;  Total of 0 licenses in use) 

Users of 85594REVSU_2011_0F:  (Total of 90 licenses issued;  Total of 0 licenses in use) 

Users of 85541RVTMPB_2011_0F:  (Total of 90 licenses issued;  Total of 0 licenses in use) 

Users of 85503MAXDES_2011_0F:  (Total of 90 licenses issued;  Total of 0 licenses in use) 

Users of 85561ARCHDESK_2011_0F:  (Total of 110 licenses issued;  Total of 5 licenses in use) 

  "85561ARCHDESK_2011_0F" v1.000, vendor: adskflex 
  floating license 

    09aoh GBG09076 GBG09076 (v1.0) (SESTHLS01/27000 201), start Thu 10/17 10:16 
    09hpa GBG09026 GBG09026 (v1.0) (SESTHLS01/27000 801), start Thu 10/17 10:16 

  "85561ARCHDESK_2011_0F" v1.000, vendor: adskflex 
  floating license 

    09mbu GBG09013 GBG09013 (v1.0) (SESTHLS01/27000 1401), start Thu 10/17 10:17 

  "85561ARCHDESK_2011_0F" v1.000, vendor: adskflex 
  floating license 

    91fek STH91322B STH91322B (v1.0) (SESTHLS01/27000 10802), start Thu 10/17 13:32 
    91rni STH91106 STH91106 (v1.0) (SESTHLS01/27000 860 

 Further investigation reveals that there is another product running on FLEXlm on the SESTHLS01.

Why the other server´s LMtools point to it, I don´t know.

I attach the other product files.

[DarrenP]

were the autodesk licenses all generated on the same day?

run your license file through here to determine

www.licenseparser.com

[TravisNave]

Yes, the NLM can use more than one vendor and in this case, it is connecting and showing the status for the non-AutoCAD vendor.

You can connect to 2080@SESTHLS01 and it should give you the correct status.  Or 27000@SESTHLS01 and get the same result.  You are running more that one license manager and more than on LMGRD.EXE on that machine which can cause you to get denial issues. 

You should probably combine your license managers.

For the best method to properly combine your license files, please read my entire thread here and choose the method that best fits your needs:

http://forums.autodesk.com/t5/Installation-Licensing/Combining-License-Files-for-Subscription-and-No...

For best results, respond with any follow-ups here and not in my KB thread. Thanks!

[gunnar_larsson]

Darren:

No, there are different dates in the files and different dates between the files too.

I suppose it would be a good idea to reactivate all the licenses on both servers at the same day, especially since the product keys (not the license keys) are partially the same. Please see attached files for a  full spec.

Travis: Thanks for joining in and thanks for the tip. New one to me.

Yes, I know that the FLEXLM should be able to handle more than one vendor on the same machine, and the port no´s are different so it should be fine. It puzzles me somewhat that LMTOOLS on one server automatically wants to point to the other one, but that might not matter? 

I do not know why the company chose to separate the license managers.

I will consult with them, read Your other thread, and return with some more input.

I will also check the versions of all involved lmgrd, lmutil, lmtools and vendor exe:s. I suppose they should all be the same, right?

Tank You.

[TravisNave]

Absolutely. My thread on that should walk you thru it. If you need more
help just holler.

[TravisNave]

Also, Darren is exactly right to point out your date issue.  You have multiple licenses combine in your file but a few have older dates.  Where those products cross over, especially with your Navis and your 3DS, those are not properly combining but are rather being superseded by the newer license. 

Both he and I recommend that you get all of your seats regenerated at the same time and then combine them into one file properly (see my same link.)  You can still run a distributed server system if you wish.  But your licenses need to match on the date so they are not ignored by the NLM.

This is very important to how the NLM works and should be done quickly so that you can utilize the product that you are paying for.  Up to this point, you have not been able to use them to their full potential.

[gunnar_larsson]

Yes, I knew about the date thing causing superseeding problems, just didn´t connect it to denial issues. I will fix it asap.

By combining files but still running distributed system, do You mean a redundant 3-part system or as is? (I haven´t read the thread yet, perhaps I should do that first..:.)

Anyway, thank You both for Your Swift response.
Coming back soon with new info.
//G

[TravisNave]

Yes, if you have multiple servers, that's exactly how I meant it. 

[dembkod]

gunnar.larsson,

Hello. Your timeout variable is lower that where I like to start. Place it at 3 million. Next, make sure they are on LMTOOLS 11.11. Then stop the license service and then delete it and create a new one from scratch. At this stage, if you are using an options file, remove it and test.

If this does not provide help, I would consider changing the PC names in the license variable to the IP addresses of the machines. This may help.

Thank you for taking part in our community!