License installment

[bhoover117]

I had my computer worked on for repair due to a virus and now that i have my computer back, everytime i try to open AutoCAD a message comes up saying there there is some type od license and software not installed correctly.  how can i resolve this?

[asburyj]

Hi Bhoover,

Try the following solution to clear out the old license file. 

Delete trusted storage file

First enable view of hidden files if you have not already(http://windows.microsoft.com/en-us/windows7/show-hidden-files). Navigate to the below directory

 XP:  C:\Documents and Settings\All Users\Application Data\FLEXnet

Windows 7/8: C:\ProgramData\FLEXnet 

Find a file with a name similar to this: adskflex_00691b00_tsf the important thing is that it begins with the adskflex. Delete that file. Please note once you do this all Autodesk standalone licenses will need to be reactivated.

[TravisNave]

Whoever worked on your virus probably did a system restore or something similar that broke your licensing.  You will need to blow that away and relicense it.

Delete this:

%programdata%\flexnet\adsk*.data

Then launch and reactivate.

[dembkod]

bhoover117,

Hello. If the above does not work, uninstall AutoCAD and reinstall to see if it helps. It could be a bonafide install corruption and an uninstall and reinstall could help.

Thank you for taking part in our community!

[iliapi]

Travis,
Do you mean to re-install the program back-on?
Iliapi

[asburyj]

If you haven't uninstalled you don't need to re-install anything. The license file is recreated automaticly the next time you open the program.