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Installation issues - "not recognized"

4 REPLIES 4
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Message 1 of 5
velvetspade
504 Views, 4 Replies

Installation issues - "not recognized"

Hi, I downloaded the software fine but after trying to run in it says it's not recognized, does anyone know what to do? I included a pic of the pop up window in case it helps.

 

Thanks!

4 REPLIES 4
Message 2 of 5
philip.s
in reply to: velvetspade

Can you try again using the timed direct download link below and confirm that you meet the system requirements. What OS version are you running?

 

Autodesk Smoke 2012 Mac - LINK

Message 3 of 5
velvetspade
in reply to: philip.s

Hi, thanks for taking the time to help me!

 

I just tried to download it through the regular downloading (not student) and it asked me to download an installer and nothing else happened after it was don.e

Message 4 of 5
velvetspade
in reply to: velvetspade

Actually I just tried it again and it downloaded fine but now I tired to put inthe serial number and product key but the "continue" button isn't available.

Message 5 of 5
philip.s
in reply to: velvetspade

Can you please PM me your serial number and the product key you are using so that I can verify accordingly.

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