Installation & Licensing

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Member
velvetspade
Posts: 3
Registered: ‎11-10-2011
Message 1 of 5 (212 Views)
Accepted Solution

Installation issues - "not recognized"

212 Views, 4 Replies
11-10-2011 12:10 PM

Hi, I downloaded the software fine but after trying to run in it says it's not recognized, does anyone know what to do? I included a pic of the pop up window in case it helps.

 

Thanks!

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 2 of 5 (210 Views)

Re: Installation issues - "not recognized"

11-10-2011 12:18 PM in reply to: velvetspade

Can you try again using the timed direct download link below and confirm that you meet the system requirements. What OS version are you running?

 

Autodesk Smoke 2012 Mac - LINK



Philip Schmelzer
Member
velvetspade
Posts: 3
Registered: ‎11-10-2011
Message 3 of 5 (208 Views)

Re: Installation issues - "not recognized"

11-10-2011 12:42 PM in reply to: philip.s

Hi, thanks for taking the time to help me!

 

I just tried to download it through the regular downloading (not student) and it asked me to download an installer and nothing else happened after it was don.e

Member
velvetspade
Posts: 3
Registered: ‎11-10-2011
Message 4 of 5 (196 Views)

Re: Installation issues - "not recognized"

11-10-2011 01:06 PM in reply to: velvetspade

Actually I just tried it again and it downloaded fine but now I tired to put inthe serial number and product key but the "continue" button isn't available.

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 5 of 5 (187 Views)

Re: Installation issues - "not recognized"

11-10-2011 03:21 PM in reply to: velvetspade

Can you please PM me your serial number and the product key you are using so that I can verify accordingly.



Philip Schmelzer

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