Installation & Licensing

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mmarliu
Posts: 1
Registered: ‎11-16-2011
Message 1 of 2 (173 Views)

Installation Help

173 Views, 1 Replies
11-16-2011 10:52 PM

I am trying to install AutoCAD 2012 on my laptop 64-bit. But I consistently get this message when beginning the installation that says "Installer detects running programs that need to be closed: AutoCad (acad.exe)."  However, I have no other programs opened and my Task Manager shows no other programs opened.  I do have AutoCAD 2011 installed currently, do I need to uninstall that before I can move on?

 

 

Thanks

Product Support
Posts: 1,459
Registered: ‎05-21-2010
Message 2 of 2 (155 Views)

Re: Installation Help

11-17-2011 08:05 AM in reply to: mmarliu

 

Please check the process for all the users in the task manager (default only shows process started by you)

acad.exe must be running in the background. 

Rebooting the machine is good idea to clear any memory issues.

 

uninstalling 2011 is not required for 2012 installation. 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

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