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Active Member
Posts: 7
Registered: ‎09-18-2013
Message 1 of 11 (857 Views)
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Install cant find EULA

857 Views, 10 Replies
09-18-2013 04:26 PM

When installing Autodesk DWG TrueView 2014 on Windows 7 32-bit, I get a message about not finding the EULA. At the point where I click "Install On This Computer" I get a DWG Trueview 2014 window with the message "Can't Find End User License Agreement" my only option is to click ok which closes the install.

 

I hope someone can help, I've installed this software multiple times and have never ran across this.

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aaronhai
Posts: 247
Registered: ‎03-25-2010
Message 2 of 11 (833 Views)

Re: Install cant find EULA

09-19-2013 03:35 AM in reply to: jsrmid

Hi jsrmid,

 

Welcome to Autodesk Discussion Group.

In order to eliminate bad installer issue, may I request for a re-download of the DWG TrueView installer?

 

Thank you.

 



Aaron Hai
Active Member
Posts: 7
Registered: ‎09-18-2013
Message 3 of 11 (822 Views)

Re: Install cant find EULA

09-19-2013 08:53 AM in reply to: aaronhai

I still receive the same issue. The first time I tried it this morning it allowed me to accept the EULA but the install failed. After I retried the EULA doesnt come up again

*Expert Elite*
TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 4 of 11 (817 Views)

Re: Install cant find EULA

09-19-2013 09:11 AM in reply to: jsrmid

See if you can physically find the EULA file and move it to where it is expected.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
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philip.s
Posts: 2,257
Registered: ‎09-27-2011
Message 5 of 11 (811 Views)

Re: Install cant find EULA

09-19-2013 09:26 AM in reply to: jsrmid

Hi Jorge,

 

Do you experience the same behavior if you bypass the download manager and utilize a direct DWG TrueView 2014 download link?



Philip Schmelzer
Active Member
Posts: 7
Registered: ‎09-18-2013
Message 6 of 11 (811 Views)

Re: Install cant find EULA

09-19-2013 09:26 AM in reply to: TravisNave

The EULA is in C:\Autodesk\SetupDWGTrueView2014_ENU_32bit\EULA folder, should it be somewhere else? I checked the minimum system requirements and it meets all. I'm running Office 2003, could that be the issue? The EULA is saved as a Word doc

Active Member
Posts: 7
Registered: ‎09-18-2013
Message 7 of 11 (803 Views)

Re: Install cant find EULA

09-19-2013 10:29 AM in reply to: philip.s
I Attempted without the installer and used the option to download with the browser instead, it has the same issue. I'm trying to install the 32 bit version
Active Member
Posts: 7
Registered: ‎09-18-2013
Message 8 of 11 (798 Views)

Re: Install cant find EULA

09-19-2013 10:38 AM in reply to: jsrmid

This happens on DWG Trueview 2011 version as well

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TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 9 of 11 (792 Views)

Re: Install cant find EULA

09-19-2013 10:48 AM in reply to: jsrmid

And you are not installing outside of your region or with a foreign OS or language, correct?

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
Posts: 7
Registered: ‎09-18-2013
Message 10 of 11 (791 Views)

Re: Install cant find EULA

09-19-2013 10:50 AM in reply to: jsrmid

I was able to successfully install  the software :smileyvery-happy:

 

I opened the Setup.ini document and found a line about the EULA.

 

EULA_PATH=EULA

 

Changed it to the correct path

 

EULA_PATH=C:\Autodesk\SetupDWGTrueView2014_ENU_32bit\EULA

 

Saved the file and the install worked!

 

Thanks for the help

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